Seller Success Associate - Marketplace

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Seller Success Associate supports the growth of Macy's Marketplace. This entrepreneurial role requires strong communication and analytical skills to optimize strategic partnerships with new Marketplace sellers at Macy's and Bloomingdale's. The Associate reports to the Senior Manager, Seller Management and collaborates closely with Digital, Merchandising, and other cross-functional partners across the enterprise to execute the Marketplace growth strategy. Externally, this role is responsible for optimizing seller performance by leveraging data to drive smart decision-making, developing new programs to enhance seller performance, and resolving any obstacles sellers encounter.

What You Will Do

• Optimize seller performance and continuously improve Marketplace account management processes.
• Assist in defining, executing, and measuring how Macy's Inc. can best serve the seller community.
• Help execute the category, curation, and merchandising strategy for the Marketplace by collaborating cross-functionally with merchandising and externally with the seller community.
• Partner with Digital Analytics and Technology teams to develop and implement new programs that enhance seller satisfaction and help Macy's achieve team goals.
• Build in-depth knowledge of the Macy's brand and customer base to ensure the Marketplace aligns with both.
• Handle administrative tasks as needed to support Marketplace growth.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Communication Skills: Strong verbal, written, and listening skills to effectively communicate with a variety of audiences and share complex information in an easily digestible format.

Analytical Skills: Ability to leverage data to drive smart decision-making and improve seller performance.

Collaboration and Cross-Functional Teamwork: Proven experience working with multiple departments, including Digital, Merchandising, and external seller communities, to achieve common goals.

Customer-Centric Mindset: Deep understanding of customer needs and the ability to ensure that the Marketplace reflects Macy's brand and customer base.

Problem-Solving: Strong problem-solving abilities, with the ability to navigate and resolve issues faced by sellers and other stakeholders.

Project Management: Ability to juggle multiple tasks, prioritize effectively, and meet deadlines while managing ongoing projects.

Self-Starter and Adaptability: Ability to work independently, take ownership of projects, and adapt to changing priorities in a fast-paced, results-oriented environment.

Creative and Strategic Thinking: Capability to think both creatively and strategically to drive Marketplace growth and innovation.

Sales and Facilitation: Strong skills in sales and facilitating partnerships to drive marketplace success.

Technical Acumen: Understanding of digital commerce and marketplace platforms, along with the ability to communicate technical issues and solutions to various levels of the organization.

Positive Energy and Motivation: Bringing enthusiasm, optimism, and a proactive attitude to the workplace.

Bias for Action: Ability to take initiative and act with urgency to achieve goals.

Technical Proficiency: Excellent proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), as well as other software tools necessary for daily tasks.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 1-2 years of relevant work experience.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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