Engagement Manager

Delivery Engagement Manager Company Overview:

The Judge Group is a leading technology company and service provider at the forefront of innovation, delivering cutting-edge solutions to clients worldwide. Our commitment to excellence and continuous improvement drives us to seek talented individuals who can lead and inspire teams to success. If you're passionate about leading US based ad global teams, have a proven track record of delivering large programs successfully (leveraging SAFe Agile), facilitating and negotiating client satisfaction, quality of service, and thrive in a fast-paced, collaborative environment - we want you to join our team as a Delivery Engagement Manager

Position Overview: Leveraging your expertise in the Scaled Agile Framework (SAFe), you will lead onshore and offshore teams to ensure seamless collaboration and delivery of high-quality solutions and services. On a day-to-day basis you will monitor engagements, acting as the client's SPOC for escalations, risk management, people management, delivery operations, and reporting. In close partnership with the Account Executive, you build and maintain strong relationships with key client stakeholders, understanding their needs, ensuring quality of services deliverables, client satisfaction, and growing our services footprint.

Leads the delivery of services across one or more clients

Responsible for overseeing and managing client expectations, managing multiple delivery teams, and ensuring Judge is in compliance with SLAs, billing and invoicing processes.
• Working with off/nearshore counterparts, synchronizes distributed delivery teams, ensuring clear communication and effective collaboration across geographical boundaries, Judge delivery centers, and client sites.
• Ensuring delivery consistency, coach and mentor delivery teams in Agile principles, fostering an Agile mindset and culture of continuous product improvement.
• Ensure engagements are set up and led successfully, ensuring profitability, quality of service, and Service Level Agreement adherence.
• Monitor active portfolio of engagements, progress, risks and dependencies, implementing delivery risk mitigation strategies to ensure on-time and on-budget delivery.
• Create and deliver executive level dashboard reports properly communicating engagement status and financials.
• Implement Agile ceremonies and tools adapted for virtual environments to maintain team cohesion and momentum.
• Champion continuous integration and continuous delivery (CI/CD) practices to streamline development processes, enhance code quality, increase automated testing, and integrate security checks along the delivery pipeline.
• Collaborate with cross-functional practices to define and estimate project scope, goals, and deliverables, ensuring alignment.
• Drive innovation through collaboration, encouraging teams to explore new ideas and technologies to stay ahead of the curve
• Can be assigned to collaborate with specific customers and cross-functional internal teams to ensure the timely and successful delivery of engagements / services.
• Coordinates with strategic partners, account leadership teams (sales and delivery) to effectively capture, understand and represent client specific needs to interna capability teams to solve and propose future services and solutions enhancements.
• Manages run rate and outcome delivery to ensure project is delivered according to budget in SOW.
• Partners with internal back-office support teams to ensure timely billing and receivables.

• Education: Bachelor's degree in business, technology, or a related field.
• Experience: Minimum of 5-7 years of proven experience in project management, consulting, or a similar field, with a focus on delivering large programs using the Scaled Agile Framework (SAFe).
• Leadership Skills: Strong ability to lead and mentor onshore and offshore teams, fostering an Agile mindset.
• Client Management: Excellent skills in client relationship management, including handling escalations and ensuring client satisfaction.
• Risk Management: Proficiency in identifying, assessing, and mitigating delivery risks to ensure project success.
• Technical Proficiency: Familiarity with continuous integration and continuous delivery (CI/CD) practices and tools.
• Communication Skills: Effective