Assistant Director, Student Support and Intervention

Student Life

Full Time

83726BR

Job Summary

Under the direction of the Director of Student Rights and Responsibilities, the Assistant Director of Student Support and Intervention (hereafter referred to as the "Assistant Director") delivers non-clinical case management services to UCSF students, manages UCSF's process for centralized student complaints, and supports student conduct operations at UCSF. The Assistant Director plays a crucial role in supporting students as a Non-Clinical Case Manager, providing direct support and intervention to students, as well as collaborating with multiple departments such as Student Mental Health and Wellbeing, Basic Needs, Student Financial Services, and the UC Police Department to provide comprehensive support to students facing academic, mental health, family, and social adaptation issues. The Assistant Director serves as a primary liaison for campus community members seeking advice on support services for students in distress and plays a pivotal part in training faculty and staff on effectively engaging with and supporting these students.

The Assistant Director oversees UCSF's centralized process for handling student complaints. This role involves conducting proper intake, efficiently directing concerns to the relevant offices, and maintaining and generating detailed reports on these issues.

The Assistant Director also provides essential support to UCSF's student conduct function. The Assistant Director adjudicates low-level student conduct cases and acts as the designated back up on student conduct matters for the Director of Student Rights and Responsibilities. The Assistant Director will also facilitate restorative justice community building and restorative circles.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $72,000 - $116,700 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

Student Life is a campus-wide student service providing inclusive and innovative programs and resources to holistically support UCSF students. We are invested in reciprocal partnerships to enhance the student experience and their success through four pillars: community, advocacy, access and inclusion, and data informed decision making. Student Life is a campus-wide student resource, supporting student initiatives, encouraging involvement in campus life, and serving as a primary liaison to students. Student Life supports student success through various programs and services that include First Generation Support Services, Learning Resource Services, Veteran and Military Support Services, Basic Needs and Food Security for Students, Student involvement, Guardian Scholars, Student Disabilities Services, etc.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training
• Minimum of 3 years of directly related experience
• Knowledge of common organization- or research-specific and other computer application programs
• Strong communication and interpersonal skills to communicate effectively, both verbally and in writing
• Ability to use discretion and maintain all confidentiality
• Analytical / problem-solving skills
• Ability to multi-task with demanding timeframes
• Advanced knowledge in Diversity Equity and Inclusion (DEI) principles and practices
• Knowledge and facility with FERPA laws
• Experience working with individuals in distress
• Experience working in a higher education or similar setting

Preferred Qualifications

• Master's degree or equivalent education and experience
• Strong skills in analyzing, researching and synthesizing large amounts of data for preparing sound and relevant proposals / analyses.
• Knowledge and experience using case management systems
• Prior experience adjudicating student conduct cases

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

007398 PROJECT POLICY ANL 3

Job Category

Education, Professional (Non-Clinical)

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Parnassus Heights (SF)

Work Style

Hybrid

Shift

Days

Shift Length

8 Hours

Additional Shift Details

8:00am-5:00pm PST, some evening and weekends