Account Manager

Job Purpose

ICE Data Services, a subsidiary of Intercontinental Exchange, presents the unique opportunity for a full-time Relationship Manager to join a team responsible for surpassing sales quotas and meeting existing customer revenue retention goals. They will be responsible for growing ICE Connect Desktop products by working with specific key Energy and Commodities accounts in Canada. The ICE Connect product suite includes ICE IM/Chat, Web ICE, ICE Options Analytics and ICE Connect.

This role is ideally suited to a self-motivated individual who relishes being at the forefront of business activities and thrives on their own successes and those of the team. A strong communicator with a good knowledge of the market data and trading environment from content, technology and networking perspective is required.

Responsibilities

• Responsible for supporting the ICE Connect suite of products (primarily ICE IM, ICE Connect, and ICE Options Analytics) within an assigned territory (and/or assigned accounts).
• Become an expert on the ICE Connect suite of products.
• Manage relationships with existing users through trainings, floor walks, and Zoom sessions as well as become the "go to" person for all account inquiries.
• Decrease erosion within existing accounts through training and account analysis.
• Collaborate with sales on both pre and post sales activities.
• Provide technical subject matter support across the ICE Connect product suite.
• Uncover leads for sales through customer relationships and intel gathering.
• Strong excel skills to build rtd-based spreadsheets for clients.
• Manage new client roll outs and user set ups.
• Manage new feature roll outs and projects for all ICE Connect applications.
• Act as a liaison between sales, clients and product management.
• Inform Product Management of feature requests coming from clients.
• Communicate competitive intelligence to PMs and Sales.

Knowledge and Experience

• Bachelor Degree or equivalent work experience is required
• Ability to use Microsoft Office. Knowledge of Outlook, Salesforce, Instant Messaging, and desktop market data systems and/or trading execution systems.
• 3 plus years experience in financial markets (specifically market data and/or desktop) and strong industry knowledge of energy markets and related derivatives.
• Excellent understanding of financial markets, the trading life cycle and related terminology.
• Qualifications: Understand key target industries, trends in industry, and emerging technologies.
• Content specialist across various asset classes covering real-time data as well a reference and historical data
• Project management experience
• Attention to detail, follow up and diligence in all aspects of work is essential.
• Confident and professional communicator, both written and in front of an audience.
• Logical and methodical trouble-shooting skills.
• Comfortable following established processes and procedures as well as identifying and driving process improvement.
• Accountability, always putting the client's interests first.
• Ability to multi-task and prioritize under pressure, while maintaining high quality output and meeting deadlines.
• Strong presentation skills
• Excellent time management skills
• Fluent in English

Preferred

• Additional knowledge of exchange-traded and OTC markets.
• Any prior exposure to the Exchange or OTC trade lifecycle.
• VBA coding.
• API / Python knowledge.

Schedule

This role offers work from home flexibility of one day per week.

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.