Customer Service Supervisor

TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards ("PCBs"). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

TTM Technologies is recruiting for aCustomer Service Supervisor. This role will provide direct leadership to a team of individuals responsible for customer interface, factory loading, and order management with the objective to offer best in class customer service. This includes reporting of department performance metrics, employee escalations and workload balancing. This role supports the Inside Sales Manager by ensuring daily team objectives are met and acts as supporting coverage in absence.

Duties and Responsibilities:

• Ensure the resources are available to the team to meet its objectives, such as:

  • Adequate level of cross training

  • Appropriate staffing levels (advise when changes are required)

  • Employees have the appropriate tools and training to perform tasks

• Support tracking and management of daily execution in team responsibilities, such as:

  • Quality/Error rate

  • Credit memo's

  • Customer Service Level

  • Order Entry

• Effectively manage employee escalations

• Manage adherence to Corporate fiscal, human resource and general policies

• Responsible for maintenance of department business processes, supporting system mapping, documentation and training of corresponding procedures

• Timely completion of projects and tasks assigned by management while ensuring continual customer service coverage is maintained

• Will provide vacation/sick coverage of desks within the customer service department

• Identifies training needs of the department, plans and implements and or coordinates training sessions

• Display excellent communication skills including presentation, persuasion, and negotiation skills required in working with subordinates and co-workers and including the ability to communicate effectively and remain calm and courteous under pressure

• Lead group discussion and customer organization meetings. Demonstrate sound, concise, and professional communication skills.

• Define, create, and analyze data and effectively communicate with customers and company executives/management

• Display leadership skills and technical expertise to staff and customers

• Ability and interest to be objective, forward thinking and proactive

• Proactively working collaboratively in a team environment with a spirit of cooperation

Note:The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Essential Knowledge and Skills:

• Strong communication skills, with the ability to prepare professional correspondence and customer reporting presentations/reports a must

• Strong interpersonal skills

• Results oriented and demonstrated problem solving techniques

• Conflict management skills

• Must have advanced knowledge of Microsoft Office, and an ability to learn and adapt to in house Quote and ERP software

• Reasoning ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Education and Experience:

• 5 years in PCB experience or related field preferred

• Minimum 3 years in a supervisory role preferred

• 3-4 year degree/diploma preferred; a technical background would be an asset.

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TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire. For some positions, only PTO and holiday benefits are offered.

Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances. A reasonable estimate of the current range is:

Additional compensation: An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.

Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition ofForeign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.