Director, Client Engagement

Inspira is a brand relationship agency. Did we make that up? Yes, yes, we did. But defining ourselves as a "full-service agency" just feels too generic. Instead, we focus on what people can expect every time they work with us: an integrated approach to cultivating deeper, long-term relationships between brands and consumers. The kind of relationships that don't just drive sales, but help create powerful, active communities and long-term loyalty as well. Because the truth is, brands aren't all that different from humans. The best ones are the ones people like getting to know better.

So, join us in driving meaningful impact for our clients, one relationship at a time.

We're seeking a strategic, results-driven Director, Client Engagement to lead client relationships with a mix of creativity, insight, and operational excellence. You'll take the reins on integrated campaigns, collaborating with internal teams to develop and execute strategies that not only achieve business goals but also foster strong, authentic brand connections. As a Director, Client Engagement, you'll be responsible for driving strategy, and ensuring seamless execution across multiple channels. Your ability to think strategically, manage cross-functional teams, and keep projects moving forward will be key to delivering impactful, brand-building experiences.

Key Responsibilities

• Client Leadership: Serve as the primary point of contact for clients, building and nurturing strong, long-term relationships. Understand client goals and translate them into actionable, integrated strategies.
• Business Health: Deliver growth by identifying and pursuing new opportunities within existing client accounts, ensuring consistent revenue growth and long-term client retention by actively managing budgets, timelines, and deliverables to maximize profitability and operational efficiency.
• Integrated Strategy: Develop and oversee the execution of integrated marketing campaigns that engage consumers, drive loyalty, and enhance brand connections. Collaborate with internal teams to ensure a cohesive approach across channels.
• Team Collaboration: Work closely with strategy, creative, and production to ensure campaign deliverables meet client expectations and drive meaningful outcomes.
• Campaign Oversight: Lead the day-to-day management of client accounts, including project timelines, budgets, and deliverables. Ensure campaigns stay on track and exceed client expectations.
• Brand Stewardship: Act as a brand ambassador, ensuring that every campaign and touchpoint reflects the client's vision and values while driving results.
• Insights & Reporting: Use data and analytics to provide actionable insights, optimizing campaigns for better performance and greater impact. Regularly report on results to clients and internal teams.
• Mentorship & Growth: Guide junior team members and foster a collaborative, creative environment that encourages personal and professional growth.

• Bachelor's degree in Marketing, Business Administration, or related field
• Master's degree in Marketing is preferred
• 10-12 years of relevant Marketing experience, agency experience highly recommended
• Experience: 7+ years of experience in account management preferably within an integrated marketing agency or brand relationship-focused environment
• Strategic and Growth Mindset: Ability to develop and execute integrated strategies that drive both immediate results and long-term brand growth
• Leadership: Proven track record in leading client accounts, managing teams, and overseeing the successful execution of complex campaigns
• Communication Skills: Excellent verbal and written communication skills. Ability to present ideas clearly and confidently to clients and internal teams
• Problem-Solving: Proactive and solution-oriented with a keen ability to tackle challenges creatively
• Team Player: Comfortable collaborating across teams, sharing insights, and driving a unified approach to brand relationships
• Adaptability: Ability to thrive in a fast-paced, dynamic environment with shifting priorities
• Manage administrative tasks with attention to meeting agency compliance guidelines and standards

We believe stronger relationships lead to stronger outcomes-not just in business, but also in the communities we serve.That's why since day one we've partnered with Alex's Lemonade Stand Foundation, donating a portion of our profits each year to fund pediatric cancer research.

The base compensation range for this job classification is between $135,000.00-$175,000.00 annually. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related skills and qualifications, length of service and geographic location. This job classification is bonus eligible, with bonus potential subject to applicable bonus plan terms and conditions.

This position offers incentive opportunities plus full benefits including Medical, Dental, Vision, 401k with match, PTO time and more!

Inspira Marketing is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, genetics, pregnancy, protected veteran status or other characteristics protected by applicable federal, state, or local law.

Inspira is committed to providing reasonable accommodations to qualified individuals with disabilities and for other reasons in the employment application and hiring process, in accordance with applicable law. To request an accommodation please contactrecruitment@inspiramarketing.com.