Sales Development Representative (Cleveland, OH based)

The Sales Development Representative is an inside sales representative that focuses on outreach prospecting and lead qualification with a focus of connecting with as many leads as possible to determine if they are a good customer fit for the organization.

Responsible for building and maintaining a healthy top-of-funnel pipeline, ensuring a steady flow of qualified opportunities for the Sales Directors they support.
• Attempts proactive contact to identify and qualify potential opportunities in named accounts, ideally those showing signals of buying activity
• Leverages inbound inquiries and first- and third-party data sources to identify active accounts and determine and execute subsequent actions
• Leverage account-based techniques to personalize interactions and engagements with targeted accounts, enhancing lead quality and conversion rates.
• Qualifies potential opportunities and accounts in response to inbound calls, chats, form fills, and other inbound engagement actions from named accounts
• Identifies and engages with key personas within targeted accounts, leveraging insights and data to personalize outreach and communications.
• Assists in the execution and optimization of marketing campaigns, providing feedback from the field to refine and improve targeting strategies.
• Uses a multithreaded approach that leverages a spectrum of tactics, including phone outreach with voicemail, email, social media, and chat, to connect with prospects and foster meaningful interactions
• Conducts qualification of leads by performing pre-qualification criteria such as BANT qualification, decision and timeline before passing them along to the Account Development Representative for further qualification.
• Maintains and updates customer relationship management (CRM) systems with accurate and timely data on leads and interactions which includes compling with demand management- related service level agreements.
• Comply with all demand management-related service-level agreements.
• Conduct online research for selected accounts, understanding organizational structure, leadership changes, and key imperatives and needs, and using insights to develop messaging and content for outbound communications.
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy

• Bachelor's degree or equivalent experience
• Ability to perform prospect and account research
• Strong verbal and written communication skills
• Able to thrive in a fast paced, deadline driven environment
• Demonstrated ability to establish rapport and gain the trust of others
• Self-motivated, with high energy and an engaging level of enthusiasm
• Desire to continue to learn, whether to advance a career in inside sales or transition to field sales
• Up to 10% travel time required

Based on individual states' employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $40,000-$50,000 and eligible for benefits

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Any follow up questions? Email your Recruiter directly at Careers@Hyland.com.

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program.

Find out more by going to https://www.hyland.com/en/resources/articles/why-work-at-hyland .

Welcome to #HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.