Telehealth Nursing Quality Assurance Manager *Onsite - Boynton Beach, FL*
 NYU Langone Florida | |
 United States, Florida, Boynton Beach | |
| 3301 Quantum Boulevard (Show on map) | |
 Mar 25, 2025 | |
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Position Summary:
We have an exciting opportunity to join our team as a Telehealth Quality Assurance Manager.
In this role, the successful candidate will direct the quality improvement efforts of the NYU Langone FGP Boynton Beach Clinical Access Center by supporting the growth and innovation of the Clinical Access Center Quality Assurance (QA) program, leading the ongoing design, development, and implementation of the program. The Quality Assurance Manager will provide direction for the Clinical Access Center QA Program, ensuring a solid and sustainable QA infrastructure with effective methodology, evaluation criteria, and reporting. This individual will oversee QA results and outcomes, identify areas of strength and opportunities for improvement, and collaborate with Clinical Access Center and FGP leadership to optimize staff training based on QA outcomes. The candidate will maintain and enhance the quality rubric, performance scoring, and QA form to ensure that relevant metrics are being clearly captured and measured based on overall QA trends and feedback from FGP sites. The QA Manager will be responsible for conducting quality audits to ensure that work is completed in adherence with established NYU Langone Health policies and procedures, consistent with the New York State Nurse Practice Act, and calibrated with workflows and policies. The QA Manager will also generate reports and analysis for Clinical Access Center and FGP senior leadership, communicating program performance and outcomes of program improvement initiatives.
Job Responsibilities:
Minimum Qualifications:
To qualify, you must have a Bachelor of Science in Nursing/Master's preferred, an unrestricted Registered Professional Nursing license in New York and Florida State, 5-7 years of clinical experience, preferably in an emergency department or critical care setting, and 3-5 years of direct experience in Quality Program Management.
Working knowledge of performance improvement tools and comfort with data abstraction, analysis, and reporting.
Familiarity with evidence-based ambulatory triage standards and telephonic interventions.
Ability to work independently in a fast-paced environment.
Strong time management and organizational skills.
Excellent communication skills (written, interpersonal) and the ability to communicate effectively via telephone and electronically with all levels of staff and patients.
Strong computer skills including Microsoft Office Word and Excel and Electronic Medical Records (preferably Epic).
Familiarity with the Verint system a plus.
Required Licenses: Registered Nurse Lic- Florida, Registered Nurse License-NYS
Preferred Qualifications: Masters preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. | |