Program Manager- Patient Access Experience/Clinic Management and Epic Experience needed

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion.

PRIMARY PURPOSE Responsible for managing programs which may include grant development and implementation, staffing, budget and coordination of community agency services and educational activities depending on assigned area.

MINIMUMS SPECIFICATIONS

Education

COPC Template Management Only:

- Bachelor's Degree Business, Healthcare Administration, Public Health, or a related field preferred.

Experience

COPC Template Management Only:

-Must have three (3) years of relevant experience Must have a strong understanding of patient access.

- Must have prior experience with EPIC Template and Scheduling processes.

- Prior experience with practice operations leadership and clinician templates/schedules required.

- Prior experience with analytics, reporting, Information Systems, and/or Capacity Management preferred.

Equivalent Education and/or Experience

-May have an equivalent combination of education and experience to substitute for both the education and the experience requirements.

Certification/Registration/Licensure

COPC Template Management Only:

- Epic Cadence certification preferred

Skills or Special Abilities

- Must have excellent written and oral communication skills.

- Must have good leadership skills.

- Must work in a highly organized manner with the ability to attend to details that encapsulate understanding of the bigger picture.

- Must have Personal Computer skills.

- Must be able to demonstrate skill in using Microsoft Office Word and Excel software.

- Demonstrates a working knowledge of PC operations and the ability to use word processing and spreadsheet software in a Windows environment.

- Must demonstrate good time management, budget, and personnel management ability in a grant-funded environment.

- Must have knowledge of community resources and services of benefit to target population.

- Must demonstrate patient centered/patient valued behaviors.

- Must be able to perform consistently and positively in a high stress environment.

- Must demonstrate the ability to work collaboratively with various departments across the organization to ensure effective execution of program operations.

- Addresses social determinants in patient care plans.

- Utilizes creativity and innovation in attaining desired outcomes.

- Acts with a sense of urgency.

- Synthesizes information and shares it with a larger group.

- Works effectively in an ambiguous environment.

- Supports workforce with psychological first aid, and provides additional resources based on needs.

Responsibilities

1. Responsible for the daily program management and supervision of program and support workforce, as applicable. Responsible for program evaluation, require performance standards, quarterly and annual data reports, as appropriate.
2. Selects, trains, motivates, supervises, and evaluates assigned workforce members to ensure maximum utilization of individual and group capabilities, while providing optimal service to both internal and external customers. Ensures assigned employees review opportunities to further their knowledge, growth, and development.
3. Develops and monitors annual budget that ensures that assigned area has the necessary funding to carry out the goals and objectives that have been established for the program.
4. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact assigned area. Develops effective internal controls that promote adherence to applicable state/federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans. Seeks advice and guidance as necessary to endure proper understanding.
5. Acts as subject matter expert in the field of Epic Templates, Epic Scheduling, and Patient Access., providing guidance and insight to further develop and expand Patient Access within the organization and the community at large.
6. Responsible for short term and long-term strategic planning to meet organizational objectives.
7. Interfaces with COPC leaders at the various locations within Dallas County to identify and analyze scheduling and patient access processes and flows to identify and implement appropriate processes to improve patient access throughput and overall clinic operational efficiency.
8. Ensure appropriate integration of patient services with Parkland and the overall community, with a goal to expand patient access in our community.
9. Ability to maintain and build trust; protect and preserve confidential information along with a high attention to detail.
10. Stays abreast of the latest development, advancement and trends surrounding Patient Access and Epic Workflows by attending local and national seminars/workshops, reading professional journals, and actively participating in professional organizations. Integrates knowledge gained into current work practice and shares this knowledge with those within circle of influence.

Job Accountabilities

1. Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
2. Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
3. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.