Data Consultant I

Who We Are

Metropolitan Alliance of Connected Communities (MACC) makes collaboration real. We are a collaborative network of more than 60 human services nonprofits focused on generating solutions together to better serve the individuals and families in our communities. Our network creates capacity for innovation by bringing together new partners, creating space for new ideas, and working together to create solutions that build community well-being.

Why You'll Love Working Here

At MACC, we believe that everyone has the right to well-being. We envision a future where individuals and families live in strong, healthy, vibrant, and equitable communities. We also believe human services and nonprofits play a vital role in building and fighting for the future we envision. As a part of our team and growing network of non-profits, you will have the opportunity to enrich our work by adding your voice to our collective mission to develop new structures and solutions and build a more equitable society.

WAGES AND BENEFITS

$25.00 - $30.00 per hour; generous Paid Time Off (PTO), 24 hours of paid employee volunteer time, plus nine paid holidays and two floating holidays; competitive health, dental, and vision insurance; Health Savings Account (HSA), and options for Flexible Spending Accounts (FSA). There is employer paid basic life insurance with the option for additional coverage paid by the employee. The employer pays for Accidental Death and Dismemberment (AD&D) and short- and long-term disability insurance. MACC sponsors a retirement plan with a 4% employer match plus a 2% employer contribution after one year of service and immediate vesting.

A Typical Day in the Life...

A typical day as MACC's Data Consultant I provides an opportunity to perform data systems functions and provide help desk support to Data Network members. Responsibilities will include the following:

• Monitoring, assigning, and updating Help Desk queues - issues, member development requests, and new user requests.
• Communicating with members to clarify issues, development needs, and providing progress updates.
• Fulfilling Tier 1 and Tier 2 development requests.
• Troubleshooting and resolving issues submitted through the ClientTrack ticket system and escalating as needed.
• Providing basic ClientTrack feature navigation for member users assigned to the Data Admin role.
• Accompanying Consultant III and Senior Consultants to regular and ad-hoc meetings with members.
• Taking thorough and complete notes during meetings that support Consultant III and Senior Consultants on issues identified, development needed, and documenting unanswered questions, unaddressed challenges, and/or decisions made.
• Assisting Consultants III and Senior Consultants in testing and quality assurance.
• Fulfilling Tier 1 and Tier 2 database changes as assigned.
• Supporting the Data Network Lead in coordination and scheduling Data Network events and trainings.
• Communicating with members to track registration for events.
• Leading trainings on Data Explorer - ClientTrack's ad hoc reporting tool.
• Providing support for projects related to database enhancements and upgrades.
• Assisting with communication to members regarding issues, enhancements, and buildouts.

Who You Are

• You have a Bachelor's or Associate Degree, preferably in Social Science or Information Technology, or you have demonstrably equivalent knowledge gained through alternative courses of study and life experience.
• You have previous customer service experience. Help desk experience is a plus.
• You have experience planning events or leading trainings (a plus).
• You have database development and management experience (a plus).
• You have an interest in the human services nonprofit sector (required), and experience working in a nonprofit environment (a plus).
• You demonstrate excellent customer service skills.
• You possess strong written and verbal communication skills.
• You are organized and detail oriented.
• You take a collaborative approach to problem-solving.
• You have advanced technology skills and the ability to work with multiple computer systems.
• You can travel within 50 miles of the office to meet with clients (mileage for work travel are reimbursable).
• You can maintain, follow protocol, and uphold policies related to data security and client confidentiality.
• You hold a valid driver's license, have access to reliable transportation, and meet MACC's driving record requirements. Please note that if the license was not issued in the state of Minnesota, you must apply for a Minnesota driver's license or permit within 60 days after becoming a Minnesota resident (not applicable for new hires living out of state).

Diversity and open expression are fundamental to the work of MACC. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements. Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, marital status, national origin, sex, gender identity, sexual orientation, familial status, genetic information or a protected veteran's status.

MACC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify's official poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf. See E-Verify's Right to Work poster at https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf.