IBM Sterling OMS Support Lead

IBM Sterling OMS Support Lead.

Cognizant is one of the world's leading professional services companies, redefining clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

We are seeking a highly skilled Technical Lead with 10 to 14 years of proven experience in Production Support and IBM Sterling OMS Admin. The ideal candidate will have a strong background in Supply Chain Management and Retail domains. This hybrid role requires a proactive individual who can manage day-to-day technical operations and support our team in delivering high-quality solutions.

• Role: IBM Sterling OMS Support Lead.
• Location: Rocklin - CA (Hybrid 4 days in office).

• Work on incident management, organizational change, service request fulfilment.
• Directly work with business on production issues.
• Triage production issues with all relevant parties to quickly mitigate it by finding the initial root cause.
• Do a detail RCA for the issue and come up with a perm fix or propose automation for workaround.
• Work with offshore team on production issues and client asks.
• Open JIRAs on for problem management by doing RCA on a type of issue and provide relevant information to the JIRA ticket.
• Promptly respond to any ask from the client during the day.
• Support the offshore team with any queries they may have in resolving issues.

• Possess extensive experience in Production Support and IBM Sterling OMS Admin.
• Demonstrate strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Exhibit excellent communication and collaboration skills to work effectively with cross-functional teams.
• Have a solid understanding of Supply Chain Management and Retail domains.
• Show proficiency in system monitoring performance tuning and optimization techniques.
• Display a proactive approach to identifying and addressing potential system issues.

• IBM Sterling OMS
• Java
• Oracle
• XML

Applications will be accepted until 3/2/2025.

The annual salary for this position is between $66,000 to $132,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.