Desktop Support Administrator

*Please note that this position is onsite at the Fairport, New York Office.

Position Summary:

The Desktop Support Administrator II role involves providing comprehensive support for end-user computing needs, troubleshooting hardware and software issues, and ensuring smooth operation of desktop systems across the organization. The ideal candidate will have strong technical skills, a customer-service mindset, and the ability to work effectively in a fast-paced environment.

Essential Duties & Responsibilities:

• Desktop Support:
  • Provide front-line support for desktop hardware, software, and peripherals for end users.
  • Troubleshoot, diagnose, and resolve technical issues related to operating systems, applications, network connectivity, and hardware.
  • Install, configure, deploy, and maintain desktops, laptops, and associated peripherals.
  • Support the setup and maintenance of user accounts, email configurations, and system access.
  • Manage software installations, updates, and patches.
• User Support and Training:
  • Assist employees with IT-related issues, ensuring timely and effective resolutions.
  • Offer guidance and training on the use of standard software applications and tools.
  • Maintain a knowledge base for common issues and solutions.
• System Administration:
  • Assist in managing and maintaining IT systems, such as Active Directory, SharePoint, file servers, and cloud services (User permissions, user access maintenance).
  • Ensure compliance with ConServe security policies and best practices.
• Asset Management:
  • Track and manage hardware and software inventory.
  • Assist in the procurement of IT equipment and software licenses.
• Collaboration and Documentation:
  • Work closely with other IT team members to ensure smooth operations across systems and networks.
  • Maintain accurate documentation for troubleshooting steps, hardware configurations, and system setups.
  • Participate in the creation of IT procedures and documentation

• Adherence to ConServe's Blueprint Quality Management System (QMS), Code of Conduct, and Compliance Program.

Non-Essential Duties & Responsibilities:

• Other duties as assigned.

Education:

• Associate's Degree in Information Technology or related field, or equivalent combination of education and experience
• Bachelor's Degree in Information Technology or related field, or equivalent combination of education and experience preferred

Skills/ Requirements:

• Five (5) years of proven experience in desktop support or IT administration, preferably in a corporate or medium to large-scale environment.

• Experience in Accounts receivables industry strongly preferred
• Strong understanding of Microsoft Windows operating systems and Microsoft Office Suite.
• Experience with troubleshooting hardware, software, and network issues.
• Familiarity with Active Directory, VPNs, network protocols, and remote desktop tools.
• Basic knowledge of system security and antivirus software.
• Ability to multitask, team player with a focus on results and fostering a partnership with the Business
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills to effectively assist and train users.
• Ability to travel between ConServe's offices as needed
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• Must be able to provide on-call support on a rotating basis
  U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.

• United States residency required
• Ability to obtain and maintain Government Security Clearance
• No conflicts of interest with ConServe or our Clients

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.

• The employee must frequently lift or move up to 25 pounds, occasionally up to 50 pounds and occasionally lift or move up to 100 pounds with assistance.
• Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
• Must occasionally be able to bend, move, climb and lie down in awkward positions.
• Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)
• While performing the duties of this job, the employee is frequently required to sit, use and reach with hands, walk, stoop, kneel, crouch, stand, talk, see and hear.
• Ability to listen and talk frequently throughout the day.
• Ability to drive.

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

MISSION STATEMENT:
ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

Continental Service Group, Inc., d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, extension: 2277 or by emailing: jobs@conserve-arm.com.

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.

ConServe is a Drug Free Workplace