Senior Mac Desktop and OS Engineer

SUMMARY

DIGIT is seeking a Mac OS Engineer with a focus on macOS system provisioning, hardware testing, software packaging, scripting, vulnerability patching, documentation, QA testing, and mac support and training. This engineering position will also manage and maintain third-party macOS applications and installers. A key focus of this role is providing daily onsite support at GSA Headquarters.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA's IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency's shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

Location: Washington, DC

RESPONSIBILITIES

This position shall perform the following (to include but not limited to) activities:

• Provide onsite support at Central Office to users.
• Evaluates, tests, deploys, and updates macOS
• Develops, tests and implements CIS compliance for macOS.
• Utilizes Bash/zshell (Zsh) scripting for macOS software deployments and attributes.
• Develop and support macOS provisioning and zero touch deployments.
• Remediate vulnerabilities with Mac devices.
• Create packages for applications for deployment on GSA macOS workstations.
• Create and update certificates required for Apple Push Notification Service.
• Writes or reviews software and system documentation
• Develops and executes QA test procedures.
• Manage and maintain third-party macOS applications and installers.
• Provide Tier 3 support for Mac devices.
• Provide training to Tier 1 and 2 in support of Mac devices.
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.
• Performs complex analysis, design, development, testing and debugging of computer software in support of distinct product hardware or technical devices
• Develops software solutions by analyzing system performance standards, conferring with users or systems engineers; analyzing systems flow, data usage and work processes; and investigating problem areas
• Activities range from operating systems architecture integration and software design to selection of computer systems, languages and/or equipment

CONTRACT REQUIRED QUALIFICATIONS

This following are REQUIRED for this position:

• Public Trust Clearance by start date.
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
• Experienced with macOS support and engineering.
• Possesses and applies comprehensive knowledge across key tasks and high impact assignments.
• Functions as a technical expert across multiple project assignments.
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

CONTRACT DESIRED QUALIFICATIONS

The following are DESIRED for this position:

• Jamf Pro Certification 100 and 200
• Apple Certified Technical Coordinator (ACTC) or equivalent
• Experienced with Bash/zshell (Zsh) scripting
• Proficiency with Jamf Pro Administration
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Slack, and ServiceNow.

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• 10 - 15 years of experience and bachelor's degree
• Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.