IT Support Technician III

We are seeking an IT Support Technician III to join our team. This position will act as an escalation point for complex issues, provide mentorship to other Service Desk agents, and develop support training and documentation. The ideal candidate will bring a wealth of knowledge, a critical thinking mindset, and the ability to manage multiple priorities in a fast-paced environment.

Location: St. Louis, MO (fully in-office)

Primary Responsibilities:

• Serve as an escalation point for complex technical issues within the Service Desk.
• Support users through Active Directory (AD) and Azure Active Directory environments.
• Provide expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to provide user support and troubleshoot application-related issues.
• Use Microsoft Intune to manage users and devices, including deploying software packages and updates remotely.
• Develop and push software packages to users' devices, ensuring seamless delivery and functionality.
• Troubleshoot and resolve advanced technical issues effectively and efficiently.
• Act as an on-call escalation resource for weekends, as needed.
• Collaborate with management to identify opportunities for operational improvements and assist in developing and implementing process enhancements.

Minimum Qualifications:

• Bachelor's degree in computer science or a relevant field (preferred). Equivalent experience will be considered.
• 5+ years in Service Desk managing enterprise IT environments, including user workstations, networked printers, and Windows/macOS endpoints.
• 5+ years of hands-on experience managing and supporting users through Active Directory (AD) and Azure Active Directory (required).
• 5+ years of hands-on experience working with and supporting the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) (required).
• Experience managing users and devices through Microsoft Intune, including creating and deploying software packages remotely (required).
• 2+ years of experience managing Windows Server environments, including user authentication, file shares, and group policies.

Desired Skills & Attributes:

• Comprehensive understanding of the ticketing lifecycle and escalation processes.
• Strong customer service skills with a user-centric approach to support.
• Ability to troubleshoot and resolve Microsoft applications and server-related issues.
• Strong understanding of networking basics, including DNS, DHCP, and TCP/IP.
• Experience managing endpoint security tools (e.g., antivirus, endpoint detection, and response solutions).
• Knowledge of troubleshooting and repairing hardware issues (e.g., laptops, desktops, peripherals).
• Proficiency with PowerShell scripting for automating tasks and managing AD or Intune environments is a plus.
• Relevant certifications (e.g., Azure, MCSA, ITIL, Security+) are a plus.

The IT Support Technician III must have the ability to work fully on-site at our office in St. Louis, MO, during specified hours, as well as flexibility to provide on-call support during weekends as needed. All candidates agree to complete an assessment for selection and pre-employment drug screen.

EOE/AA M/F/Disabled/Vet

#LI-BM1 #LI-Onsite