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JOB SUMMARY
This position will be responsible for supporting the commercial business sales and operating units in the successful negotiation, execution, and implementation of contract obligations with commercial customers. Commercial Contracts Specialists are responsible for assisting with the oversight of the commercial contracting process. Key skill sets include, but are not limited to, negotiating, drafting, developing, reviewing and validating commercial contract documents entered into between Charter and commercial customers (and/or property owners) in compliance with company guidelines. |
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MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Support commercial sales team and operating units in most aspects of contractual issues, interfacing with all levels of the organization, corporate legal and outside parties as necessary
- Review and revise the processes for management and maintenance of commercial contracts administration utilizing sales entry/tracking and scanning document retention (e.g. iManage and DocuSign) tools to ensure management has reports to measure customer service period and provide feedback on existing reports and databases and make assessments orrecommendations as requested
Other Duties
- Assist, when requested, with negotiations with customers or property owners
- Preparation and/or review of various customer communications related to contracts and services such as proposals, letters and other customer correspondence
- Establish and implement policy and practices for execution, notarization and recordation of commercial contract documents, easements, memoranda and other recordable instruments
- Audit process for submitting, tracking, validating and monitoring the proper execution and notarization of all contract documents presented to Charter's authorized signatory for commercial agreements
- When requested, advise on financial issues and/or language in commercial contract context
- Create a permanent file cover form and process for new, large business 'non-standard' contracts to ensure timely dissemination of key contract terms and conditions to impacted internal departments
- Develop, document and implement policy for actions related to contract violations or termination of service agreements
- Responsible for requesting and securing Certificates of Insurance from Corporate as needed and forwarding a copy to client
- Track and ensure resolution of any escalated contractual issues that impact our internal client and external customer relationships
- Communicating and maintaining relationships with internal clients and, when applicable, external customers
- Provide general assistance to commercial operations management and personnel (e.g. sales, customer operations, product, finance, etc.) as required, including ongoing coaching and training of such personnel to ensure contract process compliance
- Perform other duties as requested by supervisor
REQUIRED QUALIFICATIONS SKILLS/ABILITIES AND KNOWLEDGE
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- Ability to read, write, speak and understand English
- Demonstrated knowledge of Microsoft Office applications, e.g. Excel, Word and PowerPoint
- Knowledge of business contracts construction, reviewing and drafting
- Demonstrated excellent verbal and written communication skills required
- Ability to interact effectively with peers, clients and other professionals
- Ability to initiate and bring closure to negotiations at an executive level
- Ability to exercise accurate business judgment
- Ability to communicate with all levels of company employees, vendors/service providers, customers and prospective customers
- Strong analytical and financial ability
- Strong organizational skills
- Ability to prioritize assignments according to timelines and importance of task
- Ability to maintain poise and professional demeanor in high-pressure situations
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Required Education |
4-year college degree in business or equivalent Industry or contract experience |
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Required Related Work Experience and Number of Years |
Experience with contract negotiations, contract drafting and review - 3+
Experience, preferably in the communications industry - 2+
Experience working with property management/real estate - 2+
Experience with regulatory issues in telecommunications a plus - 3+ |
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WORKING CONDITIONS |
Office environment: Hybrid 4:1
Some travel required |
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LLS310
2025-47242
2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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Charter Communications
Jan 30, 2025