SBO Administrative Officer

SBO Customer Service

Full Time

83562BR

Job Summary

Uses skills as a seasoned and experienced administrative operations professional to manage, plan and administer the operations of a small to mid-sized academic or non-academic department or organizational unit with limited scope. May report to a chair, director, or a higher level administrative operations professional or manager. Perform short- and long-term planning for the organization. May supervise staff or students. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $75,700 - $123,100 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

Self-Pay Billing Office (SBO) manages collections of all patient balances (self-pay) after (or in lieu of) insurance. The department is focused on maximizing and accelerating payments to UCSF for care provided to our patients. This high-performance, data-driven department manages more than 130,000 patient contacts annually through MyChart messages, patient emails and incoming patient calls. Additionally, SBO generates more than 795,000 patient statements each year. The Self-Pay Billing Office (SBO) is also responsible for managing the Financial Assistance program assisting patients when they need help paying their bills.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• 2 - 3 years business analytics experience in a healthcare environment, or equivalent combination of education and experience.
• Strong verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills.
• Ability to use discretion and maintain confidentiality.
• Strong skills in short-term planning, analysis, problem-solving, and customer service.
• Thorough knowledge of data analysis and reporting techniques and business intelligence best practices to present key information for management strategic decision making.
• Advanced knowledge of patient accounting procedures including insurance and government billing
• Demonstrated knowledge in Epic Hospital and Professional Billing, Epic reporting tools, along with exceptional MS Excel skills to aggregate present data.
• Thorough knowledge of business intelligence functions, analytics, industry standards and best practices.
• Thorough knowledge of relevant internal databases, applications and tools. Ability to produce high-quality reports and documentation.
• Strong critical thinking and problem-solving skills to manage complex information, assess problems, and develop and effective solutions.
• Detail oriented, with ability to manage time and organize competing priorities.
• Strong interpersonal skills for effective collaboration with a broad range of professional and technical staff.
• Proven ability to serve as a technical resource providing advice and counsel on business intelligence issues.

Preferred Qualifications

• Thorough knowledge of SBO, PFS and UCSF Health rules and regulations, processes, protocols and procedures.
• Advanced knowledge of intra-department workflows within PFS

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/ppsm-20

For the University of California's Anti Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Organization

Health

Job Code and Payroll Title

007377 ADMIN OFCR 3

Job Category

Administrative Support

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

Emeryville, CA

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday