Data Specialist/Product Information Management Processor

Under the supervision of the Data Manager, the Data Specialist/PIM Processor is directly responsible for processing cash management files as well as monitoring, completing, and following up on retail account maintenance requests. This position is not eligible for remote at this time. Monday thru Friday 8:30-5:30 or 9:00-6:00 with an hour lunch or 9:00-5:30 with a 30-minute lunch.

Roles and Responsibilities:

• Process cash management files with a high degree of accuracy
• Maintain payroll calendar of Cash Management customers and update as needed
• Monitor weekly payroll calendar and coordinate with other E-Service staff to ensure all files are received timely and submitted by required deadlines
• Upload files to FED and ensure files are accepted with no errors and if errors are discovered troubleshoot and correct any errors
• Review alerts in Verafin for any fraud and discuss alerts with branch staff to assist in resolving alerts
• Complete daily account maintenance requests while following bank procedures and policies
• Follow up on pending account maintenance requests
• Answer calls/emails/messages while providing great customer service
• Maintain positive relationship with retail staff
• Cross train on other areas when necessary
• Adhere to department and bank policies and procedures
• Complete all training requirements as assigned
• Perform other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements

• Proficiency in Microsoft Office (Word, Excel, Access, and Power Point).
• Experience using ITI/Director preferred
• Teller experience a plus

Education/Experience Requirements

• High school diploma or equivalent

Additional Requirements

• Strong attention to detail
• Strong time management and organizational skills
• Ability to practice discretion and handle confidential information in a professional manner
• Strong professional integrity in compliance with company policy, and ethical and legal standards
• Ability to perform duties independently with limited direct supervision
• Ability to independently establish priorities and meet deadlines
• Problem Solving/Analysis skills
• Ability to communicate effectively with customers and coworkers
• Previous customer service experience preferred
• Willing to perform other departmental tasks as assigned
• Ability to do repetitive work
• Ability to work efficiently both with a team and individually
• General knowledge of bank procedures as they apply to other departments

Attendance Requirements

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.

Certificates, licenses, or registrations:

• None Required

Working Conditions:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements:

• Ability to sit for up to eight hours
• Requires bending, stooping or standing as necessary
• Requires the ability to hear, speak and/or signal people
• Effectively communicate verbally, in writing, and in English
• Requires manual dexterity, typing, and the ability to lift files and open filing cabinets
• The employee may occasionally lift and/or move up to 25 pounds