Job Family
LR-Service/Maintenance/Labor
Regular/Temporary
Regular
Employee Class
Teamsters Local 320
About the Job
This is a 40 hour, 10 month position
Job Description: This is a lead worker position responsible for overseeing delivery and execution of catering events.
The role involves:
- Operating a wide variety of equipment used in preparation, delivery and/or service of both hot and cold foods.
- Organizing and directing a team to meet standards and deadlines efficiently.
- Ensuring adherence to food safety and sanitation standards.
- Providing excellent customer service by maintaining a professional, friendly and service oriented demeanor.
This position requires strong leadership, organizational skills, and the ability to handle multiple tasks in a fast-paced environment.
Knowledge, skills and abilities
- Decision making-make sound judgements and transfer learning from one situation to another
- Active listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking-talking to others in order to communicate information effectively
- Customer service-ability to demonstrate patience and understanding, ensure customer satisfaction and resolve customer complaints
- Service orientation-actively seeks ways to help customers
- Oral comprehension-The ability to to listen and understand information and ideas presented through spoken words and sentences.
- Written comprehension-The ability to read and understand information and ideas presented through spoken words and sentences
- Inclusivity-works effectively with people of different backgrounds, ages, abilities, opinions and perceptions; ability to relate effectively with diverse groups of people from all social
and economic backgrounds - Getting information-observing, receiving and otherwise obtaining information from all relevant sources
- Communicating with supervisors, peers or subordinates-Providing information to supervisors, co-workers, and subordinates by phone, written form, email or in person.
- Establishing and maintaining interpersonal relationships-developing constructive and cooperative relationships with others
- Updating and using relevant knowledge-keeping up to date technically and applying new knowledge to your job
- Training and teaching others-Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others
- Making decisions and problem solving-analyzing information and evaluating results to choose the best solution and solve problems
- Performing general physical activities-performing physical activities that require considerable use of your arms and legs and moving your whole body such as climbing. Lifting, balancing, walking, stooping and handling materials
- Coordinating the work and activities of others-getting members of a group to work together to accomplish tasks
Responsibilities:
- Operates the POS system and complies with cash handling policies
- Maintains work areas and stocks products
- Gathers items, delivers, sets up, tears down, and cleans up for various catering events
- Completes catering event records
- Maintains cleanliness of workplace and service areas
- Operates blenders, coffee brewers, ovens and other small equipment
- Puts away food and supplies
- Completes daily, weekly and monthly cleaning as assigned
- Performs other duties as assigned.
- Multi tasks-being able to take on and handle numerous tasks at one time.
- Working ahead of schedule-if time allows, to prepare for the following shift or next day in order to save additional time
- Time management-being able to stay on task and manage time wisely
- Job commitment and dedication-being committed to the job and exhibiting dedication while working shifts, ensuring to complete all tasks on time and going above and
beyond. - Willing to learn and receive proper training- exhibiting a willingness to learn and receive proper training, being eager to learn new tasks, techniques and what else the job may
require. - Practicing proper hygiene and sanitary practices-ensuring to wash hands and using proper sanitary practices while handling food.
Functions as a lead worker:
- Handles customer service issues in the absence of a manager
- Orients employees to a job area
- Trains employees in tasks
- Assigns and reassigns tasks throughout the shift
Supervision:
- Incumbents may serve as lead workers (assign, direct work) of University staff but are not PERLA supervisors. Incumbents may supervise student employees.
Qualifications
Required Qualifications:
- Able to lift up to 25 pounds occasionally
- High school graduate or GED
- Ability to accurately perform simple mathematical calculations
- Reads, writes, understands and communicates in English
- Must be able to stand up for 4 hours at a time
- Must have valid drivers license
- Must be able to work a varied schedule based on events
Pay and Benefits
Pay Range: $22.02 per hour; depending on education/qualifications/experience Time Appointment: 75%-100% Appointment Position Type: Civil-Service & Non-Faculty Labor Represented Staff Please visit the Office of Human Resources website for more information regarding benefit eligibility. The University offers a comprehensive benefits package that includes:
- The University offers a comprehensive benefits package that includes:
- Competitive wages, paid holidays, and generous time off
- Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
- Low-cost medical, dental, and pharmacy plans
- Healthcare and dependent care flexible spending accounts
- University HSA contributions
- Disability and employer-paid life insurance
- Employee wellbeing program
- Excellent retirement plans with employer contribution
- Public Service Loan Forgiveness (PSLF) opportunity
- Financial counseling services
- Employee Assistance Program with eight sessions of counseling at no cost
How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.
Diversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu
Employment Requirements
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
About the U of M
University of Minnesota, Duluth (UMD) The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue. Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs. At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).
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