New

Sr. User Experience Researcher

Thomson Reuters
life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Michigan, Ann Arbor
6300 Interfirst Drive (Show on map)
Jan 29, 2025
Sr. User Experience Researcher Come join the Thomson Reuters UX Research team! We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies and communities globally. About the UX Team At Thomson Reuters, the Design Organization is a key partner Product and Engineering. The company is invested in building intuitive, effective, and elegant solutions for our customers. Our CEO shared in a recent employee Town Hall that "Our Job #1 is improving the customer experience and our Job #2 is innovation." The UX Research team is leading the way to help our company achieve this mission. Our work focuses on a large portfolio of cloud-based, data-driven applications for working professionals in Legal, Tax, and Global Trade markets and gross over $5B annually. We take great pride in our work and love the challenge of turning complex problems and constraints into simple solutions that meet our users' needs. We work in an agile, collaborative, supportive environment where diverse thinking, innovative design and experimentation are welcomed and encouraged. About the Role As a Sr. User Experience Researcher, you will define and execute user research programs, spanning a broad set of experiences and modalities. The research activities you lead will help the team develop a deeper understanding of the users we service. You will influence product and design decisions based on customer insights, ensuring our products empower our customers in their day-to-day jobs. Responsibilities In this role as Sr. User Experience Researcher, you will Lead foundational research activities thatexplorethe problem space,framethe problems to be solved, and gather enoughevidenceand initial direction to define what to do next. Determine and recommend the most efficient and effective user-centered research approaches (qualitative and quantitative) to solve business needs, meet agreed-upon objectives, and guide business areas through the appropriate UX process. Develop data-informed job maps, customer outcomes, and user archetypes. Synthesize quantitative data with qualitative data to tell succinct and impactful stories, informing product and design decisions. Define and report on UX success metrics and behavioral targets Create design principles, in collaboration with designers, and informed by internal and external data sources Work collaboratively with user experience team members, content writers, development teams, product teams, users, and other stakeholders as part of an agile software development process. Support, partner and influence multi-disciplinary teams, including other business areas, to execute UX projects. Take ownership for self-development, stay current with research techniques and tools in the field of UX. Be a self-starter. Take initiatives and drive projects from beginning to end. Mentor and assist UX Researchers as needed. About You You are a fit for the role of Sr. User Experience Researcher, if you have: Master's degree or higher in a field such as Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or equivalent. 5+ years of UX research experience or 8+ years of experience in lieu of degree. Experience in UX research on B2B SaaS solutions. Experience in foundational/generative and qualitative research to identify needs/problems and workflow/task analysis. Experience conducting qualitative and quantitative research throughout an Agile development process. Experience with using data analytics to identify UX research course of action a plus. Strong analytical and problem-solving skills. Comfortable with planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts. A dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs. Excellent verbal/written communication and interpersonal skills with the ability to communicate effectively with all stakeholders, customers, and team members. #LI-DS4 What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking. Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $88,200 - $163,800. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com.