Mgr, Enrollment Ops/Analysis
 Columbia University | |
 United States, New York, New York | |
 Jan 28, 2025 | |
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Summary Reporting to the Director of Enrollment and Operations at Columbia University School of Nursing, this role will be the technical lead for all things Customer Relationship Management (CRM). The incumbent is responsible for the technical configuration, maintenance, and oversight of the (CRM) application and environment, currently Technolutions Slate. This position will lead the effort to establish/refine policies, processes, and procedures related to maintenance, update, upgrade, integration, and development of the CRM application and environment. As well as in charge of coordinating activities which enhance customer service and satisfaction. This is a hybrid position, working in the office and New York. Responsibilities Serve as the school's primary administrator of Slate (captain) responsible for maintaining and developing the school's instance of Slate. Engage in continuous learning, so as to serve as the school's Slate expert, keeping the database functionality and related processes up-to-date. Use knowledge of Slate to increase office efficiency and productivity. Manage Slate database/application processing systems, scanning, data input and information tracking for use in admission and financial aid offices. Perform thorough review of applications for admissions, including for quality and potential fraud, using exceptional professional judgment and knowledge of key indicators of success. Ensure the integrity and accuracy of all data related to student admissions, scholarship, financial aid and enrollment within all relevant application management systems. Identify, extract and organize data from Slate and other sources with the goal of creating actionable information. Build queries, prepare reports and disseminate statistics on admissions and financial aid throughout the admission cycle, both ad-hoc and on a weekly basis. Manage data feeds between Slate and SIS. Serve as liaison with third party vendors which integrate with Slate e.g. Parchment, ReVera, ETS. Assist Director in analysis of data and statistics for preparation of admissions reports and projections. Assist and train staff using Slate in other departments and respond to requests for data as needed. Collect admissions data and prepare reports related to class profile, student diversity, and historical trends to enrich the selection process and present to department, faculty and/or school leadership. Assist with creation and management of events and communications within Slate. Oversee and ensure accurate and timely issuance of all admission and financial aid letters. Organize application review; establish faculty review systems and ensure timely review. Document processes in and related to Slate. Participate in recruitment activities as required. Perform other projects and related duties Minimum Qualifications Education: Bachelor's Degree Required. Experience:
Other Skills: Strong background in and familiarity with databases; Advanced Excel and Access skills; Ability to learn and manage new technologies and software; Willingness to work some evening and weekend hours. Preferred Qualifications
Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents. | |