Senior Product Manager, Admin and Core Platform Services

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

We are seeking an experienced Senior Product Manager to lead the platform administration strategy for Medallia. The ideal candidate will drive the growth, development, and vision of our administrative suite, ensuring it meets the needs of our customers and partners, and maintains our competitive edge in the market.

As a Senior Product Manager - Platform Administration, you will own and execute against a roadmap for Medallia's administrative tools. Administrative tools enable our users to configure Medallia programs so they can listen to customers, learn from their signals, and act on those insights. The administrative suite is critical to ensuring our users can implement, manage, and expand their Medallia programs quickly and efficiently - a critical component to the value of our business.

You will lead efforts defining the product vision and requirements for the what, why, and how of our administrative suite. This includes managing and improving existing administrative tools, defining new tools and workflows, integrating the administrative tools for additional product areas, and ensuring administrative tools are accessible and translatable.

Finally, you will collaborate with other leaders within the organization ensuring that our product exceeds expectations. Your partners will be product and engineering leaders, GTM and Services teams, partnership and business leaders, among others. This role is best suited for someone with a strong technical and product management background who is passionate about defining and delivering solutions at scale.

• Drive product strategy and improvement of our administrative suite as part of our Experience Platform.
• Manage a 12+ month feature roadmap, balancing long term vision with immediate priorities and value creation.
• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.
• Lead the effort to internationalize our administrative suite into new languages to drive expansion in new markets.
• Work cross-functionally with sales, engineering, professional services, support, education, and documentation to drive the growth of our partner admin ecosystem.
• Validate features with users and other stakeholders across the business throughout the development cycle
  Work cross-functionally with engineers and designers, sales, marketing, and solutions architecture to ensure effective collaboration and alignment.
• Identify and execute on opportunities to drive greater adoption of existing products.
• Deliver high quality products to the market and drive adoption across our customer base.
• Support cross-functional work with other teams such as executives, sales, product marketing, and customer success to ensure their objectives are met, inputs and feedback are considered, and plans communicated.

Minimum Qualifications

• Bachelor's Degree in business, engineering, or related field or equivalent experience.
• 5+ years of enterprise SaaS Product and/or Engineering management experience with B2B enterprise software
• Experience working in an agile development environment and familiarity with tools such as Productboard and Jira to write user stories and acceptance criteria in partnership with developers.
• Demonstrated experience driving cross-functional company initiatives across multiple departments and translating complex technical concepts to various audiences.
• Demonstrated business partnership experience communicating and collaborating with customers, prospects, and/or partners.

Preferred Qualifications

• 3+ years of direct and hands-on experience building enterprise software administration tools.
• Demonstrated success improving the efficiency and adoption of administrative tools among customer and partner admins.
• Experience in Product-led Growth (PLG) or Growth SaaS Products and offerings.
• Experience with a Customer Experience Management Platform.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal- opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.