PTE - Police/Fire Dispatcher

Do you keep your composure in stressful situations and have a desire to help serve your community? Support the West Allis Police & Fire Departments as a Dispatcher. Some duties include receiving 911 calls and non-emergency calls for police, fire, and emergency medical services. Dispatchers regularly utilize phones, radio equipment, Computer-Aided Dispatch (CAD) systems, door controls, and a variety of other programs within the computer system. Dispatchers are trained in or become certified in CPR, Emergency Medical Dispatch (EMD), Wisconsin State Portals, and a variety of other disciplines. You must be able to work evenings, weekends, holidays, and long and odd hours when required. Exceptional written and oral communication skills are a must for this position. If this sounds like you, apply today!

• Answer and route emergency and non-emergency calls for service received via telephone.
• Dispatch and direct emergency personnel, consider call priority, availability and the number/types of personnel needed.
• Administer emergency medical dispatch instructions through ProQA Priority Dispatch.
• Monitor all police/fire/EMS units and document their locations or actions, record changes of status; Possess multitasking ability to monitor telephones, radio transmissions, scanner receptions and conversations.
• Maintain vast knowledge of the geography of the city, including streets, major intersections, house numbering system, freeways, borders & landmarks.

• High School Diploma (or equivalent)
• A minimum of two years' experience in administrative support and/or customer service including extensive customer service interaction.
• Ability to accurately type 35 wpm and basic knowledge of data entry as well as utilizing software in accordance with the needs of the department.
• Preferred knowledge and proficiency in Microsoft Office Suite programs such as Microsoft Outlook (mail, calendar, tasks), Word (templates, forms, mail merge, reviewing) and Excel; and Adobe Reader.
• Basic skills in English grammar/writing and math.
• Experience working in team environments as well as in diverse backgrounds.

A written test is scheduled for 6:00 PM on March 5, 2025, at the Police Department. Please note that there will be no make-up dates for the written test.

Face-to-face interviews are scheduled for March 10, 2025.