CSR On-site Scottsdale

TEKsystems
$23.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Scottsdale
Jan 25, 2025
Case Customer Service Support / Hybrid in Scottsdale, Arizona 1 day wfh & 4 days in-office in Scottsdale - $23-25 hour Highlights: Microsoft Office experience, CRM experience preferred, Case Experience, interpersonal skills via phone, email and chat Beautiful and brand new building located in Scottsdale! *Opportunity to be converted after 6 months Benefits of the role:* * Opportunity to work for one of the most innovative companies * Once/if converted amazing benefits and salary packages * Benefits through contract with TEK available on the first day of each month * Weekly pay * Opportunity to work with cutting edge technology company * M-F, 8-5pm Schedule * 1-month long paid training Necessary Experience/Skills: * Comfortable working with Chat, Email, & Phone * Customer support, Email, Chat * Salesforce * CRM, MS Dynamics * Strong Job tenure, no job hopping - must be in last 3 roles for 15 months or more at least * bachelors is preferred Description * Build and maintain subject matter expertise of processes and solutions related to this role * Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution * Salesforce Cases * Meet personal/team performance targets around phone and case metrics * Send process or performance improvement suggestions to your Support Manager * The work is broken down 40% email and chat & 60% calls Next steps: * Please apply directly to this job posting and I will reach out to you in the next 1-10 business days to discuss next steps! This position does require a Questionnaire, reference check and then 30-min client-virtual interview. * APPLY DIRECTLY TO THIS JOB POSTING IF INTERESTED!! Pay and Benefits The pay range for this position is $23.00 - $25.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Scottsdale,AZ. Application Deadline This position will be accepting applications until Feb 3, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.