Business Analyst/Application Support

TEKsystems
$35.00 - $45.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Euless
Jan 25, 2025
Description One of TEKsystems's clients, is looking for a Jr. -Mid. Level Business Analyst to join their team. The candidate will join an existing team of business analysts and the primary responsibilities are to be client-facing to external and internal customers and understand the respective challenges and requirements as it relates to applications (one of them is a CRM.) This person will be responsible for gathering the requirements, potentially troubleshooting the service requests themselves or triage it to a higher-level colleague, or take it to development for issue resolution and ongoing enhancements. On a daily/weekly basis, this candidate will be client-facing support and taking incoming service request tickets of varying levels of severity (from password issues to full functionality issues). The two main applications being supported are the CRM Besides client-facing application support, this candidate will be involved in ongoing enhancements. This involves taking the requirements with a storyboard/Agile approach and going to the SW Development team to make the changes; then, in turn, this analyst will help guide the customers with the new features, etc. The ideal candidate will have superior communication skills (verbal and written) to provide superior customer service. The successful candidate will be compassionate and patient but also be highly analytical and curious in order to solve complex problems and keep digging and resilient to ensure the business challenge is handled. Skills Business analysis, Requirements gathering, Requirement gathering, Business requirements, Business process, Sql, Support, Gathering requirements, Agile, Analysis, Jira, Scrum Pay and Benefits The pay range for this position is $35.00 - $45.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Euless,TX. Application Deadline This position will be accepting applications until Feb 8, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.