A/R Chargeback Analyst

Vaco
$65,000.00 - $75,000.00 / yr
United States, New York, Manhattan
Jan 25, 2025
Confidential - A/R Chargeback Location:Midtown Manhattan, NYC Salary: $65,000-$75,000 Schedule: 4 days onsite 1 day from home Requirements: Ideally 2-5 years of experience Huge asset if the candidate has experience with Blue Cherry Must come from apparel or luxury goods industry Overview: We are seeking a detailed-oriented and proactive Chargeback Analyst to join our Finance team within the fashion industry. The successful candidate will be responsible for managing and analyzing chargebacks, collaborating with internal teams, and ensuring that the company's financial records are accurate and up-to-date. This position requires a solid understanding of financial transactions and the retail fashion landscape, along with the ability to handle high volumes of chargeback claims efficiently. Key Responsibilities: Chargeback Management: Review and analyze chargeback claims received from clients, distributors, and retailers. Investigate chargeback reasons, identifying discrepancies and determining whether chargebacks are valid. Collaborate with customer service, sales, and logistics teams to resolve issues and prevent future chargebacks. Financial Reconciliation: Ensure chargebacks are accurately recorded and reconciled in the company's financial system. Track and report on chargeback trends and provide insights into recurring issues. Dispute Resolution: Liaise with external partners (such as retailers or third-party vendors) to address chargeback disputes and negotiate resolution when needed. Prepare documentation and supporting evidence for disputed chargebacks and work with the legal team as necessary. Data Analysis & Reporting: Maintain detailed records of all chargeback transactions, creating reports for management on chargeback trends and financial impact. Suggest process improvements to minimize chargebacks and ensure accurate billing. Process Improvement: Analyze and identify root causes of chargebacks and work to develop preventive strategies. Partner with the product, sales, and operations teams to enhance internal controls and reduce chargeback occurrences. Customer Support: Work closely with customer support teams to ensure that chargeback procedures align with customer service goals. Qualifications: Bachelor's degree in Accounting, Finance, Business Administration, or related field. Proven experience as a chargeback analyst or in a similar role, preferably in the fashion or retail industry. Strong understanding of chargeback processes and financial reconciliation. Excellent analytical and problem-solving skills, with attention to detail. Ability to manage multiple tasks and prioritize in a fast-paced environment. Proficiency in Microsoft Excel; familiarity with ERP or chargeback management software is a plus. Strong communication skills and the ability to collaborate across departments. Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.