Sr. Specialist, Account Management

About the Role

In this role, you will report directly to the Sr. Manager, Technical Sales within the Customer Group. You will Lead, manage, and track all aspects of pre and post-production sample and tooling ordering from the customer. You will be responsible for ensuring we are tracking and delivering orders on time, invoicing for the correct payment amount, and tracking payment receipts. You will be the main interface for the customer manufacturing and supplier portals, and provide appropriate details and updates as needed. This role is a key contact position for Harman with our customers and the expectation is to develop solid and long-term relationships to facilitate a smooth transition into the customer culture.

What You Will Do

• Act as the main interface with local OEM manufacturing in the development process for new business programs across all Harman automotive business units.
• Own operations, pricing, and part number management for existing business within OEM environment.
• Reimbursement of Customer-Funded Samples, Tooling, Change Requests
  • Prepare quotations for production tooling reimbursed by the customer.
  • Prepare and maintain accurate files to track customer-reimbursements
  • Negotiate reimbursement with the OEM customer and support the regional CBU teams with their negotiations.
  • Received and processed customer purchase orders for prototype and service parts.
  • Prepare monthly reports for CBU leadership and CA Finance.
  • Submit the customer's required documentation to receive reimbursement.
• Manage and own all aspects of the A/R report, ensuring all corporate targets are met.
• Prepare customer quotes within the scope of responsibility and authority.
• Participate in the development of business cases.
• Develop and implement systematic approaches to better serve external and internal customers.
• Work with global peers to develop improved processes to facilitate consistent processes globally
• Monitor, Track, and respond to supplier portal to ensure timely support of Customer Orders
• Interface with customer production control and purchasing organization departments to ensure timely P.O. deliveries.
• Effectively work with multiple functional areas within the company.
• Facilitate compliance with continuous improvement activities.
• Coordinate communications and activities with customer Supplier Portal.

What You Need

• 5+ years of related automotive work experience
• Bachelor's degree in business, engineering, or a related field
• Excellent written and verbal communication skills, be comfortable to present technical concepts to a variety of audiences
• High proficiency with Microsoft Office, especially Excel: Must be able to work with pivot tables
• Data Base Management: Understanding how to properly create, structure, edit, and maintain a database environment to interact with Excel and Data Analytics SW Tools.
• An analytical approach to problem-solving, with the ability to look at data, recognize patterns, anomalies, and trends, and recognize their significance to the overall business.
• Ability to self-motivate with a focus on details under limited supervision. Our business operates in a fast-paced global environment. You will be a key member of the team and relied upon to proactively contribute to our overall success
• Be a team player!

What is Nice to Have

• Working Knowledge of SAP, Salesforce, and other databases to be able to pull data to incorporate into reports or identify market trends
• Critical thinking/Planning/Organizational skills
• Experience with OEM's or Tier1 suppliers

What Makes You Eligible

• Be willing to work in an office in Novi, MI with some remote work in accordance with Harman policy
• Willingness to travel 10% of the time

• Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

• Access to employee discounts on world-class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.)
• An inclusive and diverse work environment that fosters and encourages career development opportunities
• Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment
• On-site opportunities to focus on personal well-being and development such as, onsite cafe, fitness center, weekly massage, fitness classes, and other onsite events promoted by our employee resource groups
• Professional development opportunities through HARMAN University's business and leadership academies
• Internal talent management leadership acceleration programs
• "Be Brilliant" employee recognition and rewards program
• Scholarship programs for employee family members

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