Data Center Technician
 Microsoft | |
 United States, Virginia, Boydton | |
 Jan 25, 2025 | |
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OverviewAs a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesYou will receive guidance on standard processes and procedures and will comply with Global Data Center Operations and service-level policies. You'll also complete assigned tickets efficiently, escalating them to more senior technicians as appropriate.You will prepare and perform basic hardware startups and shutdowns, escalating complex tasks to others as needed. You'll also perform post-execution quality checks to verify everything is set up according to safety protocols and deployment standards.Under guidance, you will perform basic diagnostics and troubleshooting, and will follow procedures to communicate and report any incidents. You'll also decommission hardware for simple changes and refreshes, escalating complex work and discrepancies as needed.You will contribute to issue tracking and maintain an awareness of key performance indicators. You'll also develop an understanding of cross-functional support processes for stakeholder partnerships, as well as complete all other required training.You will comply with all safety, security, and data management procedures, and will contribute to a positive team environment by sharing information, responding to feedback, and adopting best practices. At all times, you'll display accountability and ownership of data center facilities.Embodies our culture and values. | |