Admission Counselor II

Join the Distance Education Team! We are looking for a candidate to fill an Enrollment Counselor position and it will be located in Yuma, Arizona. The primary focus of this position is to respond and reach out to prospective students and applicants for Near You Network Yuma location.

The Enrollment Counselor is responsible for determining a prospects initial eligibility for transfer programs at The University of Arizona and working with prospective students through the enrollment process (applications, transcripts, and university onboarding and orientation procedures).

The Near You Network extends the University of Arizona's educational mission by providing affordable, accessible degree programs to students across Arizona and beyond. Near You Network students earn experience-rich, no-compromise University of Arizona degrees without ever having to step foot on main campus.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

Duties and Responsibilities:

Student Counseling and Support

• Counsel prospective students on the requirements and procedures for the admissions process, via telephone, text, email, and campus events and walk-ins.
• Assist applicants through the admission and orientation process through enrollment. Inform and connect prospective students, applicants, and admits to the appropriate resources, including scheduling appointments with local support, financial aid and military benefit counseling, and academic advising.
• Maintain a pipeline of students, which will include following a prescribed call plan and prioritizing prospective students' needs.
• Provide information to clientele for University of Arizona programs, including 2+2 transfer and graduate degree programs, transfer articulation, distance education, joint enrollment with community colleges, and continuing education opportunities.

Data Management and Reporting

• Maintain campus processes and student data in UA's Customer Relationship Management (CRM) system.
• Update student inquiry progression in databases. Maintain detailed prospect and student program application materials for quality and completion and correspond with applicants regarding recommended improvements and resubmission.
• Provide regular enrollment management reports to Yuma and Distance Education teams.

Collaboration and Training

• Meet regularly with academic advisors to address prospect and applicant progress.
• Participate in team meetings and training to further develop skills and program knowledge.
• Develop relationships with a geographically dispersed team and student population to best support students and teammates.
• Coordinates the enrollment management training of student employees.
• Monitors and performs quality assurance on student employee enrollment management work.

Process Improvement and Support

• Make recommendations to improve customer service, efficiency, and effectiveness by identifying lead quality issues/tech issues/business process issues, etc.
• Support the Yuma County recruitment and student success team as needed.

Knowledge, Skills, and Abilities:

• Organizational ability to set priorities plan, organize, and coordinate multiple projects and activities with varied deadlines.
• Self-motivated, flexible, and able to work on multiple tasks with changing priorities as needed in a fast-paced environment.
• Capacity to think strategically with strong problem solving skills.
• Ability to work independently and effectively in teams with excellent leadership skills.
• Strong written and verbal communication skills.
• Excellent interpersonal skills with ability to interact with diverse internal and external constituents on all levels.
• Computer skills and knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint).
• Ability to work comfortably on the phone/headset for extended periods of time.
• The ideal candidate will need resiliency to maintain motivation on a high number of inbound/outbound calls daily to and from prospective students, interpersonal skills to connect with prospective students on calls, openness to feedback, ability to listen actively for long periods of time, confidence, adaptability, and integrity to handle various phone calls.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.