Intake Specialist

Are you prepared for the impact you can make in your career at a well-respected treatment center in Navarre, Florida? If so, you may enjoy working at Twelve Oaks Recovery Center, an addiction and co-occurring mental health treatment facility that provides a full continuum of care for adults.

Our skilled professionals are focused on sharing their knowledge and expertise to help you get acclimated to your new role. Along with detailed training and continual support, our staff will give you the autonomy you need to achieve your career goals. You will love working to make a difference in the lives of our patients as you collaborate with other professionals and a supportive management team.

We are looking to add a dynamic Intake Specialist to our team! This is a full time position working Wednesday through Saturday. The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client's belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained. This is a Full-Time position

If this sounds like the place for you, contact us today. For more information about this opportunity, please call Brenda Maynard, HR Director: 850-939-1200 x203.

Responsibilities:

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
• May discuss client's financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High-school diploma, GED, or equivalent.
• 1 - 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
• Must have excellent communication and customer service skills, and an ability to use required computer programs.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.
• First Aid, CPR, de-escalation and restraint certification required (training available upon hire and offered by facility).

BENEFITS:

Twelve Oaks provides a comprehensive package of benefits for all Full-Time and Part-Time Benefit Eligible employees. Current benefits include:

• Competitive hourly rate with shift differential available
• Medical, dental, and vision insurance
• Acadia Healthcare 401(k) plan
• General Paid Time off to include: Vacation, Sick, Personal Days, and Extended Sick Leave
• Excellent training program
• Professional growth opportunity that is second to none in the industry. Join a team with defined career paths and a national family of hospitals and facilities