Shipping Coordinator/CSR

RESPECT to people, COURAGE to be pioneers and raise the bar, and always demonstrating INTEGRITY and authenticity. Do these core values align with yours? If so, Lhoist North America may be the place for you! We are a company that believes our people make it happen and rewards talent by offering opportunities to further develop your knowledge and interests. Within our organization, we offer safety first environments, collaboration across teams, diverse and inclusive workspaces all while challenging each other to grow.

POSITION SUMMARY:

Coordinates with Sales, Technical/Quality, Mining, Customer Service, and Management to assess priorities and shipment plans and schedules to meet customer orders and shipments.

RESPONSIBILITIES & EXPECTATIONS:

Scheduling

• Schedule shipments of quicklime, bags and rail
• Daily entry and reconciliation of outbound delivery documents to SAP shipping system.
• Process inter and intra-company material supply shipments via truck and rail.

Customer Service

• Interact effectively with customers, transportation vendors, sales personnel and skill centers
• Balance customer demands / needs for daily deliveries against available inventories.
• Handle customer requests and contract compliance i.e., certificates of compliance, volume reports, inventory monitoring, quality results, proof of delivery requests.
• Manage POD issues for various customers, balance between customer and Lhoist
• Handle customer requests on off-shifts and weekends, including being on call

Problem Solving

• Work with Logistics department to resolve freight issues related to material returns/diversions
• Interact with company terminals regarding sizing, tonnage, additions and deletions of material shipments

Reporting and Accounting Tasks

• Process debits / credits for material returns in SAP.
• Management of cash sales process at plants and terminals.
• Calculate daily inventory and shipping reports
• Month end closing duties.

ATTRIBUTES: What are the Essential Knowledge/Skills/Abilities for this position?

• Must be able to effectively communicate with customers and company personnel to ensure accurate and timely shipments
• Knowledgeable in business process flow - order to cash process.
• Know customer demands for sizing, quality and quantity in relationship to current inventory
• Capable of dealing with constantly changing priorities
• Previous SAP experience preferred but not required
• Computer / systems / Excel spreadsheet proficiency is a necessity.
• Attention to detail, accuracy, and flexibility as well as a sense of urgency are required. Must be able to multi-task.
• Ability to organize, prioritize and manage time effectively is critical.
• Must be able to work overtime, holidays as needed.

REQUIRED EDUCATION:

• High School Diploma, GED Equivalent

REQUIRED EXPERIENCE:

• Minimum 3 years in order to cash business process, logistics, customer service, or related discipline.

Lhoist North America offers a very competitive salary package that includes but is not limited to comprehensive benefits including medical, dental, vision, life, vacation, and disability insurance. You can plan for your future with Lhoist North America 401K retirement savings options which includes an employer match. Lhoist North America also recognizes the importance of continuing education by offering Educational Assistance to our employees to encourage continued personal development and professional growth.

Here at Lhoist North America, we are an equal opportunity employer and value diversity in our workplace. We do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All qualified applicants will receive consideration for employment without regard to any of these protected characteristics. We encourage applications from all individuals and strongly support diversity in our workplace. We strive to create an inclusive environment for everyone, and we are committed to treating everyone in a fair and equitable manner. We are proud to be an equal opportunity employer and are committed to fostering a diverse and inclusive work environment.