Customer Support Administrator II

TransUnion LLC
parental leave, paid time off, paid holidays, tuition reimbursement, flex time, 401(k)
United States, Pennsylvania, Crum Lynne
Jan 27, 2025
TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation while constantly exploring new technologies and tools to be more agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology. What You'll Bring: Strong customer centric service attitude, analytical, and creative problem-solving skills Proficiency in time management Working knowledge of MS office Able to show flexibility and work under pressure in fast-paced environment Familiarity with Salesforce, Motor Vehicle Reports, and employment background screening a plus but not required Impact You'll Make: Handling customer questions via phone, mail, email in a team based environment Processing and completing Salesforce cases in a timely manner Researching requests for accuracy Contacting data contacts for issue resolution Uploading consumer releases in a timely manner per established processes Building business acumen in employment screening and insurance industries Processing ad-hoc customer transaction requests in a timely manner Researching and processing consumer disputes and disclosures Working in a federally regulated environment This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Benefits: TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans. We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Pay Scale Information : The pay range for this position is $18.22 - $26.44 per hour. *The pay range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents. TransUnion's Internal Job Title: Administrator II, Customer Support Operations