Group Director, Product Lead

Job Description: Group Director - Product Lead - Sales Order Management (SOM)

Role Overview: We are looking for a Product Lead to manage the suite of applications and toolsets required for Sales Order Management (SOM). This is a critical role that ensures seamless collaboration between the Operations (Ops) team, business units, and technology teams to deliver best-in-class solutions for SOM and its related upstream and downstream tools. The Product Lead will have ownership of the product lifecycle management (PDLC), from defining the product roadmap, prioritizing requirements, to overseeing the design and implementation of optimal workflows. You will be the key liaison between Operations, Technology, and SAM (Sales Account Management), negotiating the scope, functionality, and technical requirements to ensure the tools are maintained with the highest standards of rigor.

Key Responsibilities:

1. Product Ownership & Lifecycle Management: - Own and manage the toolset and applications required for SOM, including upstream and downstream systems that SOM interacts with. - Oversee the full PDLC from ideation through to delivery and ongoing maintenance. - Ensure tools are managed with operational excellence and maintain a rigorous approach to updates, improvements, and troubleshooting.

2. Collaboration & Stakeholder Management: - Act as the key point of contact between the Ops team, Technology, and SAM teams, ensuring alignment on product goals and timelines. - Negotiate the scope of work, functional requirements, and technology priorities with internal and external stakeholders. - Collaborate with business-aligned product teams to ensure the seamless integration of SOM-related tools with broader business applications.

3. Product Strategy & Roadmap Development: - Develop and maintain a comprehensive product roadmap for SOM tools and applications. - Prioritize requirements in alignment with business goals, technical feasibility, and resource availability. - Define, document, and communicate product strategies to key stakeholders and teams.

4. Workflow & Process Optimization: - Design and implement optimal workflows to improve operational efficiency and ensure smooth functioning of SOM tools. - Continuously identify opportunities for process improvements and automation to drive better outcomes for the Ops team.

5. Technical Oversight: - Partner with the Technology team to define and prioritize technical activities, ensuring the right technologies are deployed and maintained effectively. - Work closely with the Ops team to ensure that the tools and capabilities meet their operational needs while adhering to the highest quality standards.

Qualifications:

- Proven experience in product management, ideally within Sales Order Management or related domains.

- Strong understanding of PDLC with a track record of successfully managing end-to-end product lifecycle.

- Demonstrated ability to work cross-functionally with Ops, Technology, and Business teams.

- Experience in developing product roadmaps, prioritizing requirements, and driving execution. - Strong problem-solving skills and ability to optimize workflows and processes.

- Excellent communication and stakeholder management skills.

Key Competencies:

- Strategic thinking and ability to translate business needs into product solutions.

- Strong negotiation and collaboration skills.

- High level of accountability and ownership over product quality and delivery.

- Ability to manage multiple priorities and work in a fast-paced environment.

Location: UK/US

Reports To: Head of D&A Operations ---

This role is crucial for ensuring the effective management of SOM tools and applications, requiring a candidate who is both strategic and execution-focused, with the ability to lead cross-functional efforts.

CRITICAL DELIVERABLES:

Growth:

• Support D&A Financial Health through effective execution of fulfilment and financial processes

• Deliver D&A Operations Transformation programs

Culture:

• Focus on Talent Development and Diversity & Inclusion

• Build Operations Academy Learning Capability

Customer:

• Deliver Order Management Operational Performance

• Support customer experience by migrating customer onto next generation platforms

• Partner on the successful delivery of Transformation Programs

Efficiency:

• Deliver 2024 Financial Plan

Resilience:

• Mature Risk & Controls for D&A Customer Operations

KEY RELATIONSHIPS AND COMMITTEES

• Steering Group Representation / Working Group Lead for all mentioned transformation programmes.

• All other Global Transformation Stakeholders involved with L2C

• Corporate Technology Leadership & Divisional Tech Leadership

• Divisional Product Owners & PLM Leads (including LMP)

• Commercial Strategy and Operations

• Sub Process Owners within the Lead to Cash GPO Construct

• Global S&AM Leadership (Strategic Account, RMA and LCC).

• 2LOD and 3 LOD from a Risk & Controls Perspective (Designing for control)

• Key Location / Site Representation and Committee / Council participation

• External forums on change / transformation.

• Vendors (where applicable on transformation programs)

WHAT YOU'LL BRING:

• Proven Operations leadership skills and senior stakeholder management

• A thorough understanding of the end-to-end Order Management Process

• Proven change management and transformation experience at scale

• Financial Services industry experience desirable

Compensation/Benefits Information:

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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