Manager, Project Operations

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Read more at www.dsv.com

Location: USA - Itasca, N Arlington Heights Rd

Division:Air & Sea

Job Posting Title: Manager, Project Operations

Time Type: Full Time

Summary

The Manager of Project Operations is to lead and oversee the logistics and freight forwarding operations of the Projects Branch. This role requires a strong leader with experience in freight forwarding, customs regulations, and transportation management within a project environment.

Duties and Responsibilities

Operational Leadership:

* Oversee daily freight forwarding operations, including import/export activities, transportation, and customs clearance.

* Manage air, sea, and road freight services to ensure timely and cost-effective delivery of goods.

* Develop and implement standard operating procedures (SOPs) to streamline operations and enhance productivity.

Team Management:

* Lead and mentor a team of operations managers, project managers, project specialists, logistics specialists , warehouse staff, and customer service representatives.

* Assign responsibilities, monitor performance, and provide training to ensure high team efficiency.

Customer Service:

* Maintain strong relationships with clients, addressing inquiries, and resolving issues promptly.

* Ensure customer satisfaction by delivering reliable and quality services.

Vendor and Carrier Coordination:

* Assist with the negotiation of rates and contracts with carriers, shipping lines, and other service providers.

* Motivate the team to build and maintain strong partnerships with logistics vendors and stakeholders.

Compliance and Documentation:

* Ensure adherence to international trade regulations, customs laws, and company policies.

* Oversee the preparation and accuracy of shipping documents, including bills of lading, certificates of origin, and packing lists.

Performance Monitoring and Reporting:

* Meet key performance metrics (KPIs) related to freight operations.

* Ensure Project Managers are meeting project deliverables and client expectations

* Provide regular performance reports to senior management with actionable insights.

* Ensure that the team is an effective escalation point for Accounts Receivable when they need operational support with the clients in order to resolve issues affecting payment.

* Oversee midmonth and month end closings to ensure file closings are correct and job profit numbers are mostly accurate.

Cost Control:

* Optimize operational costs through effective routing, carrier selection, and resource allocation.

* Identify opportunities for cost savings without compromising service quality.

Technology Integration:

* Leverage logistics and freight management software to enhance visibility and efficiency.

* Stay updated with the latest industry technologies and trends to drive operational improvements.

Educational background / Work experience

* A college degree in Business Management is preferred

* 5+ years of experience in freight forwarding, logistics, or project management.

* Proven leadership experience in managing cross-functional teams.

* Certification in Freight Forwarding, Logistics, or Supply Chain (e.g., CILT, FIATA Diploma) is an advantage.

Skills & Competencies

* Strong knowledge of international trade regulations, customs procedures, and transportation modes.

* Excellent negotiation and communication skills.

* Analytical mindset with proficiency in CargoWise and MS Office.

* Problem-solving abilities and attention to detail.

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

* This position will be responsible for managing a team of operations staff.

Preferred Qualifications

* Master's degree in business administration, logistics, supply chain management or a related field.

* Experience in international transportation and logistics management.

Language skills

* Fluency in English (oral and written).

Computer Literacy

* Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, and experience with transportation management software.

Work Environment:

* Office-based with frequent travel to branch, ports, and client sites as needed.

* Fast-paced environment requiring adaptability and multitasking.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay is: $78,000 - $117,500/ Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of aprogressiveand versatile organisation, we'll support you and your need to achieve your potential and forward your career.

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