New 
Facilities Coordinator
 JLL | |
 United States, New York, New York | |
| 148 West 37th Street (Show on map) | |
 Jan 18, 2025 | |
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What this job involves:
The Events Coordinator will provide support to the Site and/or Assistant Facility Managers and Events Manager where applicable with operational activities in events, vendor oversight and equipment and supplies. They will also provide assistance with maintenance and operations, accounting and finance, occupancy services and helpdesk as needed. This role requires an enthusiastic, proactive individual, an outstanding communicator with the ability to deliver incredible: customer service, organization, collaboration, leadership, and team development. Event Program Oversee the full life cycle of events from inception, client collaboration and scheduling to implementation for experiences ranging from meetings to elaborate productions Manage an events program and calendar for as many as 65 events per week in meeting and event spaces across multiple buildings Coordinate activities of onsite meeting and events team and assist with event set ups Collaborate with other providers, acting as a single team with peripheral services to include internal and external production, catering, security, facilities, janitorial, movers and equipment providers Design fun, educational, social and participatory events engaging the client population (in excess of 3,500 people across multiple locations) Lead the evaluation and feedback process post-event and create plan to implement changes and improvements Communicate proactively, accurately and impeccably both verbally and in writing Maintain the highest level of customer satisfaction, as evidenced by post-event surveys and general client feedback Maintain Events Playbook - innovate and update regularly Client Relationships Proactively develop and manage client relationships ensuring expected service levels are achieved or exceeded Foster an environment of constant, quality communication between the team and the client Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the client, as reflected by client feedback Actively support an environment of teamwork, co-operation, performance excellence and personal success. Participate in the individual performance management program, and personal development planning Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements Sound like you? To apply you need to possess: An Associate's or Bachelor's degree in Hospitality, Facilities, Property, Business or related field desirable 1+ year prior experience in events, facilities/property management, hospitality or related field preferred Proficiency in a range of information technology tools and platforms Strong analytical, organizational and presentation skills Excellent communication and problem solving skills Ability to work independently with little supervision and effectively deal with stressful situations Self-motivated; confident, energetic, and flexible | |