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Technical Program Manager
Job Summary Applies skills as a seasoned, experienced technical project management professional with a full understanding of project management frameworks and methods, relevant policies and procedures to resolve a wide range of issues. Demonstrates competency in selecting methods and techniques to obtain solutions. Manages projects of diverse scope, size, impact, budget and / or project team size.
UCSF is seeking a dedicated and experienced Technical Program Manager to support our Digital Accessibility Program. The Technical Program Manager will act as the project and process manager for all Digital Accessibility Program operations and initiatives, supporting the Digital Accessibility Program Manager and staff to ensure that our digital assets meet the highest standards and best practices for accessibility. This pivotal role involves managing a defined communication plan, intake, inventory, reporting, and risk management, as well as managing the processes and execution of remediation and mitigation for the UCSF Digital Accessibility Program.
Scope of Responsibility:
1. Project and Process Management:
- Oversee and manage multiple projects and initiatives for the Digital Accessibility Program.
- Develop and maintain project plans, timelines, and deliverables ensuring they align with program and institutional goals.
- Facilitate project kick-offs, status meetings, and project reviews.
2. Communication Management:
- Serve as the primary point of contact for internal and external stakeholders regarding digital accessibility projects.
- Implement communication strategies to promote awareness and compliance with digital accessibility standards across UCSF.
- Prepare and present regular updates and reports to senior leadership and other stakeholders.
3. Intake and Inventory Management:
- Manage the intake process for digital accessibility requests and issues, ensuring timely and effective responses.
- Maintain an inventory of all digital assets, tracking their accessibility status and prioritizing remediation efforts.
4. Reporting and Risk Management:
- Develop and maintain reporting systems to track the progress of digital accessibility initiatives and compliance.
- Manage risks related to digital accessibility, ensuring they are addressed and resolved in a timely manner.
5. Remediation and Mitigation:
- Coordinate remediation efforts for digital content, applications, and systems that do not meet accessibility standards.
- Work closely with IT, web and application development, and content teams to ensure accessibility issues are mitigated effectively.
- Provide guidance and support for the implementation of accessibility best practices.
6. Collaboration and Training:
- Collaborate with the Digital Accessibility Program Manager and other team members to manage the development and delivery of training programs on digital accessibility, with an emphasis on roles and responsibilities of content owners
- Organize the creation of resources and documentation to educate staff and faculty on accessibility standards and practices.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $96,500 - $172,900 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description UCSF is a leading institution dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. UCSF is technologically and organizationally complex, with both centralized and departmental IT units providing support for enterprise and specialized services. UCSF IT provides education, research, and health technology services, along with shared infrastructure, security, analytics, application, and customer support services, and is essential to the organization's ability to support growth, mitigate security risk, and manage, store and share sensitive information. This position reports to the Director of Enterprise Digital and Web Solutions and works directly with the Digital Accessibility Program team along with the Web Services and Developer Experience teams. Join our team and contribute to making a significant impact on digital accessibility, ensuring that our digital assets are accessible to all users, including those with disabilities. Required Qualifications
- Bachelor's degree in related area and / or equivalent experience / training.
- Minimum of 5 years of experience in project or program management, preferably in a technical or digital environment.
- Experience managing compliance in a higher education or healthcare environment
- Experience with risk management and reporting tools.
- Requires effective communication and organization skills.
- Proven leadership ability. Effective problem solving skills. Demonstrated ability to put forth persuasive arguments.
- Proven experience managing complex projects with multiple stakeholders. Effective skill at tracking effort and project progress.
- Familiarity with digital accessibility evaluation tools and techniques.
- Requires ability to assess needs for information technology products and design services to meet those needs.
- Working knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives.
- Demonstrated capacity to anticipate obstacles and plan for contingencies.
- Demonstrated attention to detail. Demonstrated ability to determine relevance and prioritize tasks.
- Demonstrated advanced organization and project management skills.
- Demonstrated effective writing skills, including tailoring communications for a diversity of audience, including leadership, customers, and technologists.
- Demonstrated competency in selecting and implementing project management methods and techniques.
- Broad knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives.
Preferred Qualifications
- Certification in project management (e.g., PMP, ScrumMaster)
- Knowledge of most aspects of computing and communications including hardware infrastructure, networking, software, operations and disaster recovery.
- Strong understanding of digital accessibility standards (e.g., WCAG, Section 508) and best practices.
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Code and Payroll Title 008822 TCHL PROJECT MGT PROFL 3 Job Category Clinical Systems / IT Professionals Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location San Francisco, CA Campus Mission Center Building (SF) Additional Shift Details M-F 8-5 Pacific |
University of California - San Francisco
Jan 18, 2025