Applications Analyst III

System Administration and Support;

• Administer, configure, and support technology systems and applications across a broad portfolio of critical Port Industrial Control systems that includes commercial and inhouse developed technology solutions.
• Lead system/application support, troubleshooting using expert knowledge of system/application functionality and capabilities.
• Ensure reliable system/application services through the coordination of staff and technology resources.
• Perform system/application troubleshooting and support functions including diagnosing and resolving reported issues.
• Collaborate with business units to continually ensure the effective use of assigned system(s)/application(s). Provide reliability and availability monitoring of assigned system(s)

• Lead delivery of small and medium sized, complex, potentially high risk, projects as part of the Port's capital program and for operating initiatives based on overall program goals and customer objectives.
• Projects may include new systems/applications as well as upgrades to, or extensions of existing applications.
• Responsibilities include participating in and overseeing analysis, design, and implementation of new systems/applications.
• Allocate and manage project staff, manage to project schedules within allocated budgets.
• Collaborate with other project team members, IT staff, tenants, customers, partner agencies, and construction contractors.
• Develop schedules and cost estimates for IT elements of projects.
• Serve as a resource for business partners, collaborating to investigate applicable new technologies.
• Work collaboratively with software vendors and solution providers to implement new systems.

• Collaborate with business stakeholders to gather and document functional and technical requirements for enterprise systems/ applications.
• Analyze existing systems, processes, and data flows to identify inefficiencies and opportunities for improvement.
• Develop and implement system enhancements that address new business needs and which align with technology standards.
• Determine when custom, open source, or off-the-shelf functionality is necessary in the design process.
• Develop detailed system/application specifications, including workflows, data models, use cases, and interface designs, and define and document user stories, use cases, and acceptance criteria for IT projects and system/application enhancements.
• Lead ongoing continuous improvement activities including upgrades.

• Represent IT on projects and support areas as assigned.
• Provide project services associated with the implementation of technology systems/applications.
• Offer technology expertise and assist the business in forecasting and anticipating future needs.
• For facilities construction projects this often requires involvement in all phases of the project including design review, system testing, implementation, and commissioning.

Education:

• Bachelor's degree in Information Technology, Business, Computer Science, or a related field OR equivalent combination of education and relevant experience required
• Master's degree preferred.
• Four (4) years or more experience in supporting highly complex information technology systems that operate 24x7x365.
• Ability to obtain and maintain a valid Driver's License is required

• Employees in this position may be required to successfully pass and maintain security clearance relevant to assigned duties such as SIDA (Security Identification Display Area)
• May occasionally work beyond regularly scheduled hours including planned production implementations and/or project cutovers.
• Ability to provide 24-hour x 7 day a week emergency service response capability; work requires the carrying of a mobile phone and alerting applications

• Project management; collaboration and consensus building in both a project lead and project support role
• Advanced troubleshooting and technical problem-solving skills, including the ability to lead staff in developing similar skills.
• Troubleshooting and diagnostic skills used to provide timely escalation and resolution of systems problems impacting operations.
• Provide outstanding customer support by meeting and exceeding customer expectations; ensure team members understand their impact on customer satisfaction
• Facilitate issue resolution and coordinate with interdisciplinary teams to achieve results.
• Articulate concepts and influence process improvements.

• Information Security provisions, including applicable TSA and FAA regulations.
• Understanding of Aviation systems, specifically industrial control systems (such as baggage handling and deicing), and other operational technologies.
• Administer application support and administration activities for assigned industrial controls technologies and systems including software, security, networking, and configuration.
• Understand Port operations and how they are enhanced and affected by evolving industry trends.
• Budget development and management, total cost of ownership and cost/benefit/risk analyses.

Selection Process & Projected Timeline (dates subject to change):

1. Minimum Qualification Evaluation: During the week of January 27, 2025, Human Resources and the Hiring Manager will evaluate the education, training, and experience outlined in submitted application packets.
2. Subject Matter Expert (SME) Evaluation: A panel of internal Subject Matter Experts will assess your experience and training based on your application materials and responses to the supplemental questionnaire.
3. Interview Scheduling: Our goal is to schedule first-round interviews with candidates who successfully pass the SME evaluation during the week of February, 10th. The first round will typically involve the recruiter and the hiring manager. Second-round panel interviews are planned for the week of February, 17th and will include the hiring manager, the recruiter, and other internal stakeholders.

About us:

At the Port of Portland, we use everything we have - our three airports, four marine terminals, five business parks, and all the resources, expertise, and experience behind them - to move with purpose, connecting people with powerful opportunities and creating value for our region. We know that every person we hire, business we work with, contract we sign and decision we make is a chance to make someone's life better. And we'll use our power and influence to pull down barriers, unlock new opportunities, ensure more people share in our region's success and include those who have been excluded in the past. With YOUR help - together with our partners, customers, and community - we'll help drive meaningful change!

Do you have questions about this job?

Contact us: careers@portofportland.com

Safety: The Port promotes safety as a guiding principle and practice in accomplishing work by complying with safety and health policies and procedures and consistently seeking improvements that support operational excellence.

Diversity and Inclusion: At the Port, we don't just accept difference; we value and support it to create a culture of inclusiveness and fun. We are proud to be an Equal Opportunity Employer.

EEO/Affirmative Action Policy Statement: The Port of Portland is dedicated to maintaining and improving a work environment, which extends equal opportunity to all individuals, regardless of their race, color, sex, age, religion, national origin, marital status, veteran status, disability or sexual orientation. Employment decisions shall be made in such a manner as to further the principle of equal employment opportunity and to comply with state, federal and local laws. We affirm through this policy statement our continuing commitment to the principles of nondiscrimination and affirmative action.

Veterans Preference: Under Oregon law, qualified veterans may be eligible for veterans preference when applying for Port of Portland positions. If you are a veteran and would like to be considered for a veterans preference for this job, please provide the qualifying documents as instructed during the application process.

Background Checks and Drug Testing: The Port of Portland will conduct background checks and/or drug tests for positions where such tests are required by regulation and for other safety-sensitive positions.

ADA Accommodation: Accommodations will be considered for applicants or candidates with a qualifying disability that prevents them from participating in this process. Accommodations will be made where the Port can reasonably do so without imposing an undue hardship on the business or compromising the integrity of the recruitment process. An applicant with any disability who believes that they need an accommodation should contact Human Resources: call 503-415-6690 or email careers@portofportland.com.