Group Rooms Coordinator

Description

POSITION PURPOSE:

To input and modification of group room blocks, input and modification of group room lists. Assist in answering incoming reservation calls, monitoring all pre-arrival reservations. Support of the Revenue Director and the front desk in daily operations as well as being a liaison between the front desk, Marriott reservations and the sales department.

ESSENTIAL FUNCTIONS:

1. Data entry into computer system to include Marriott systems (MARSHA, PMS, CI/TY, Passkey)

2. Answer reservations calls

3. Input and/or modify group blocks and rooming lists and coordinate pre-keys

4. Pre-arrival billing resolution (ex: Direct Bill, ZZ accounts)

5. Processing of VIP reservations (Pre-block, amenities)

6. Attend daily "stand up" meetings

7. Assign and communicate "show room" for site visits

8. Operate printer/copier, voicemail system, and E-mail system

9. Assign special requests to rooms and communicate with front desk and housekeeping

10. Assist in balancing the house daily

11. Pre-blocking of Ambassador, Titanium, and Platinum members

12. Input of group blocks from CI/TY into MARSHA & PMS systems

13. Process daily commissions in CTAC

14. Maintain and update group commission tracking

15. Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.

16. Perform all other related duties and special projects as requested and/or assigned.

POSITION REQUIREMENTS:

1. High School Diploma required, degree in hospitality related field preferred.

2. At least 1 year of prior hotel experience preferably in Front Office or Reservations.

3. Considerable knowledge of computer systems for registration, reservations and back-up systems, prior Marriott system experience preferred.

4. Above average mathematical comprehension to understand and interpret numbers and they apply to operations in a Hotel with accuracy of numbers and /or data.

5. Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.

6. Ability to effectively deal with internal and external customers, some of who will require high levels of patience, tact, and diplomacy to defuse anger, collects accurate information and resolves conflicts.