MC Patient Services Specialist

Texas Tech University Health Sciences Center
United States, Texas, Lubbock
3601 4th Street (Show on map)
Jan 16, 2025
MC Patient Services Specialist Lubbock 39916BR Position Description This position is responsible for assuring smooth operation of the flow in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners. Major/Essential Functions Scheduling patient appointments Follow policies and SOP's and use information systems to ensure patients' appointments are scheduled to clinics and providers within the access-to-care standards. Patient and partner communication for appointment notification (Lay-In) Follow policies and SOP's and use information systems and communication tools to ensure notifications are made timely to ensure external partners and patients are informed of upcoming appointments. Patient chart audits Follow policies and SOP's and use information systems and communication tools to audit patient charts for expected/required documentation, and making correct communication to internal partners to resolve any issues. Resolving assigned customer service issues Work assigned customer service requests for issues reported in the department. About Managed Care: Since 1989, TTUHSC Managed Care has served as a healthcare delivery service, providing high quality, low cost healthcare to patients within the Texas Department of Criminal Justice system. We provide medical, mental health, and dental services to patients in 22 facilities throughout West Texas. Managed Care emphasizes our values-based culture in all we do. You can learn more about TTUHSC Managed Care by visiting our website HERE. This valuable team member shall perform work in a manner that reflects the Values of TTUHSC: ONE TEAM: Unite and include diverse perspectives to achieve our mission KINDHEARTED: Exceed expectations with a kind heart, helping hands, and a positive attitude INTEGRITY: Be honorable and trustworthy even when no one is looking VISIONARY: Nurture innovative ideas, bold explorations, and a pioneering spirit BEYOND SERVICE: Create and deliver positive defining moments Take care of yourself and your family. Enjoy some of the best benefits in the state of Texas: Comprehensive Benefits Package Training Continuing Education Loan Forgiveness Program Retiree Insurance Paid Leave Leadership Program State Pension Required Qualifications 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=882667 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. jeid-d2823d9101580148bc61d9007a42bb06