New

Medical Office Associate - Mile Square Health Center - Administration

University of Illinois Chicago
United States, Illinois, Chicago
Jan 16, 2025
Medical Office Associate - Mile Square Health Center - Administration Medical Office Associate - Mile Square Health Center - Administration Hiring Department: Mile Square Health Center - Administration Location: Chicago, IL USA Requisition ID: 1029330 FTE: 1 Work Schedule: Monday, Tuesday, Thursday, and Friday, 8:30am - 4:30pm, Wednesday 10:30am - 6:30pm Shift: Days # of Positions: 1 Workplace Type: On-Site Posting Close Date: 1/17/2025 Salary Range (commensurate with experience): $27.46 - 29.72 / Hourly Wage About the University of Illinois Hospital & Health Sciences System (UI Health) The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits. UI Health is seeking a Medical Office Associate to join our MSHC -WIC Office. Under general supervision, the Medical Office Associate performs routine scheduling, (pre)registration, charge entry, and resolves complex customer service complaints within established parameters, and consults with supervisor as questions arise for Mile Square Health Center (MSHC) or the Women, Infants, and Children (WIC) Office. In addition, the Medical Office Associate functions as a healthcare advocate performing various patient care activities and also performs outreach/education in community settings. Duties & Responsibilities Schedule appointments for both new and established patients; enter necessary patient/guarantor data information accurately and efficiently in databases; document and verify patient income, etc. Communicate changes that impact patient appointments and reschedule patients as necessary; provide reminder calls for patient appointments. Manage initial call intake for MSHC WIC Office; and route calls and messages to appropriate individuals/departments for resolution. Respond to inquiries from clients to provide or clarify information on departmental services, policies, and procedures. Collaborate with other state WIC offices to ensure continuity of services; provide referrals and outreach to other appropriate community services and agencies. Draft letters and documents on behalf of patients (i.e., verification appointment letters) and the WIC Office. Advocate and promote breastfeeding education; refer patients to support staff as needed. Participate in cross-functional continuous quality improvement and corporate compliance teams; consult with related departments to coordinate seamless access to services. Receive, log, and appropriately route complaints to management in the event a customer service issue cannot be resolved. Maintain files for the WIC office; conduct inventory and order supplies; attend conferences, workshops, seminars, and other WIC functions on behalf of the WIC Office at MSHC. Host, participate, coordinate, and sponsor community functions to help raise awareness of Mile Square Health Center programs (i.e., school report card pick-up, health education sessions, etc.) Provide educational information and outreach to community residents and assist them with making decisions about health lifestyles and healthcare needs. Schedule patient appointments via the practice management system or other system as indicated. Work with staff and community residents to assess their community for strengths, problems, and concerns relative to healthcare (i.e., conducting surveys). Identify and assist in establishing services needed within the community. Liaison between the institution or agency and the individuals served; refer patients to support services when needed. Perform other duties and/or projects as assigned. Perform other related duties and participate in special projects as assigned. Minimum Required Qualifications High school diploma or equivalent. Any one or any combination totaling one (1) year (12 months), from the categories below: Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility. Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology. Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary. Preferred Qualifications Ability to work extended hours as needed. Excellent communication skills. Previous or current WIC experience. To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation Looking for more University of Illinois positions? We invite you to search for positions at each of the University of Illinois locations, the University of Illinois System Office and the University of Illinois Foundation. The University of Illinois System Office supports the primary missions of teaching, research, public service, and economic development for all of the Universities and offers positions in all locations. The University of Illinois Foundation is the official fundraising and private gift-receiving agency for the University of Illinois and also offers position in all locations. Click the links below to search for other University of Illinois positions. University of Illinois Urbana-Champaign University of Illinois Springfield University of Illinois System Office University of Illinois Foundation The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/14064?c=uic Copyright 2024 Jobelephant.com Inc. All rights reserved. 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