Clinical Advocate - Fertility, Remote in PST Time Zone

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

At Surest, we are passionate about improving the health of our members! The Clinical Advocate- Fertility is responsible for supporting Surest members throughout their health journey to assess needs, educate and provide resources. The Clinical Advocate - Fertility will also focus on members with fertility questions and concerns and screen for health and social determinant issues. This position reports to the Clinical Operations Manager and has no direct reports.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Engage with Surest members telephonically and by email to identify needs and assist with benefit navigation, decision support and general Fertility information
• Educate on the Surest plan benefit, provide resources and healthcare decision support with members
• Screen for high-risk situations, including health and SDOH, and refer to appropriate sources
• Establish trust with members
• Track, assess and document member's health plan
• Identify high risk situations early and support members proactively to improve outcomes
• Cross trained to assist with other disease/condition focused needs for the member
• Provide expert consultation to other Clinical Advocates on the team or other business units about Fertility and other member's needs
• Identify and execute on process improvement opportunities
• Personal development
• Team engagement and connecting
• Other Surest/UHG activities and development

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current unrestricted LPN license OR Medical Assistant certification
• 2+ years of clinical experience in a hospital, acute care, direct care, rehab facility or care coordination
• 2+ years of clinical experience in Fertility field
• Proven experience working in a fast paced multitask environment
• Experience with Motivational Interviewing
• Proficiency with MS Office- Word, Excel, Outlook, Teams
• Proven excellent communication skills- both written and verbal
• Excel working in a constantly rapid changing environment
• Must reside in the PST time zone to support 8:00 - 5:00 member base

Preferred Qualifications:

• Bachelor's Degree in health - related specialty
• Bi-lingual
• Comfortable questioning status quo and proposing ideas for improvement

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The hourly range for New York residents is $23.22 to $45.43 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.