Credit Analyst, Collections and Receivables

JOB OBJECTIVE:

The Credit Analyst job function involves ensuring that customers pay their invoices on time and in full. The core responsibility is the collection of past due premiums and reconciliation of account balances. Fundamental to the collection role is the answering of billing questions to customers and internal business units seeking clarification of the billing statements and process.

ESSENTIAL FUNCTIONS:

• Analyzes current policy data and billing statements of individuals or firms to determine the account balances.
• Prepares varies reports as assigned, to support the Receivables Manager in making billing and collection decisions.
• Contacting customers: Calling or emailing customers to request payment, ask about overdue payments, or send statements.
• Researching accounts: Reviewing historical data, identifying delinquent accounts, and conducting account analysis
• Creating payment plans: Working with clients to negotiate acceptable payment schedules.
• Processing payments:Verifying and processing payments and refunds
• Resolving issues:Addressing billing and credit issues, and providing customer support
• Maintaining records: Keeping customer files up to date, and creating reports on account status

OTHER FUNCTIONS:

• Other duties as assigned by the Receivables Manager to support Company goals.

Education and Experience:

• Bachelor's Degree from an accredited college or university preferred.
• One to two years' previous collection experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong interpersonal skills, including the ability to professionally and effectively interact with internal and external team members and customers.
• Good computer skills, including proficiency in internet, Excel and Word.
• Critical thinking skills, including the ability to identify issues, apply sound logic to work-related matters in order to make effective decisions or recommendations.
• Effective oral communication skills, including the ability to clearly, succinctly articulate ideas and responses and relay information.
• Effective listening skills.
• Effective reading comprehension skills.
• Ability to effectively share knowledge with others.

This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.