Box Office Manager

The College of Fine Arts welcomes applications for Box Office Manager.
The university offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with a starting salary of $48,000 for this opportunity.

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.

Curious about benefits calculations? Please visit the following link to explore: https://www.bsu.edu/about/administrativeoffices/humanresources/jobs

The Box Office Manager for the College of Fine Arts manages the internal operations related to directing, monitoring, and controlling daily business and ticketing administration. This position oversees and ensures compliance with university policies and procedures as well as best practices in box office and ticketing activities. This position is responsible for daily oversight of box office activities, weekly and monthly accounting processes, year-end financial reporting, and year end settlements. The Box Office Manager reports to the Communications Manager and works closely with the entire marketing team to ensure best-in-class patron experience and engagement.

Bachelor's degree from an accredited institution, or an equivalent combination of education, certifications, and/or experience may be considered in lieu of a bachelor's degree.

Two years of experience working in box office management and/or venue management office in music, theater, art, or educational organization.

Master's or bachelor's degree from an accredited institution in a performing art field (music or theater), arts or business administration, hospitality, or related field.

Three or more years of operations/logistics experience in a ticketing or box office management experience; two years of supervisory experience in face-to-face customer service and sales environment utilizing a point-of-sale system or CRM; ability to demonstrate examples of success or high achievement within that experience. Three years or more of experience working with student employees, interns, or practicum.

* Strong computer skills in retail, ticketing, or database software programs.
Experience managing a point-of-sale system (Tix and/or Ticketmaster preferred) and
peripheral hardware.
* Demonstrated management aptitude in working with small and large groups of
closely interacting staff and be sensitive to the diversity of staff and their needs.
* Ability to coach staff through learning opportunities when questions or concerns are
discussed to create a positive work environment.
* Project management and planning skills, and verbal/written communication skills
and the confidence to communicate results to various constituencies.
* Accommodate a flexible schedule, including evenings and weekends, as well as
being able to perform in a fast-paced, dynamic work environment.
* Knowledge of and an appreciation for music and/or theatre.

Student employees.

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Oversee, monitor and control box office financial activities, including reconciliation of all department records regarding ticket sales, orders, and adherence to cash handling procedures; balance box office transactions, deposit funds; reconcile financial statements for each performance. Ensure compliance with university and federal regulations for credit card processing and red flags.

Hire, supervise, train and direct student employees regarding ticket sales to provide consistently high level of customer service; disseminate information about all shows, on sale dates, and special requests; ensure the box office is adequately staffed during hours of use including evening and weekend schedules; prioritize job tasks, ensure professionalism, high service standards and productivity of the ticket office staff.

Build, maintain and modify events in the ticketing system; work with the Communications Manager and CFA units to develop pricing strategies and scaling that maximize sales. Create and implement all aspects of seasonal package sales; manage ticket types and discounts. Monitor and control event ticket inventory, all hold categories; ensure ADA compliance for all ticketed events.

Develop and implement an annual ticket sales calendar in alignment with organizational goals, assessing performance data and trends to proactively adjust tactics for maximizing subscriptions and single ticket sales. Lead the creation and execution of engaging sales strategies, including negotiation of group sales with prospective organizations, schools, and community partners.

Regularly research and stay ahead of ticketing industry trends, implementing updates to ticketing platforms and best practices. Collaborate with the marketing and communications team as needed to optimize campaigns, report performance metrics, and recommend strategic adjustments based on audience behavior and market changes.

Recruit, train, and supervise paid college students, 30- 50 practicum students, and interns. Provide ongoing mentorship and professional development opportunities for students. Coordinate schedules and responsibilities to ensure a balanced workload and valuable learning experiences for students. Conduct sales training, implement promotional scripts and sales guidelines for staff, and hold staff accountable for meeting individual and team sales goals.

Collaborate with event coordinators, back-of-house, stage management, and
production teams to ensure smooth event operations. Manage ticket inventory, ticket
allocations, and seating arrangements for each event. Provide accurate reports and
attendance data for event planning and analysis.

Prepare and present financial reports, including sales analysis, budget forecasts,
year-end financial reporting, and revenue tracking. Maintain accurate and up-to-date
records of all box office transactions and activities.

Work with Ball State and Tix to resolve problems when software, payment
processing, internet sales, ticket scanning or operating system issues arise. Troubleshoot
related hardware such as laptops, computers, scanners and Boca printers.

Manage patron interactions, providing exceptional customer service and swiftly addressing any issues or concerns with professionalism and courtesy. Proactively de-escalate difficult situations with a variety of patrons to arrive at appropriate solutions. Develop and implement customer feedback mechanisms to gather insights and drive continuous improvement in the patron experience. Regularly analyze feedback and implement changes to enhance service quality and ensure long-term customer satisfaction.

Maintain current knowledge of university hiring procedures; process student staff
and graduate assistant EPAFs and required paperwork; reconcile box office related payroll
records.

Perform other related duties and special projects as assigned.

For nominations and questions regarding this opportunity, please contact Tiffany Turner, Assistant Director of Talent Acquisition, at tiffany.turner@bsu.edu .

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our enduring values and describe how you have demonstrated a commitment to that value in your professional endeavors.