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Position Overview
Reporting to the Store Manager, this role manages the cafe department, including staffing, managing performance, providing hands-on technical and functional guidance, and providing a great customer experience. May be responsible for the preparation of food and beverages on a daily basis while maintaining cleanliness and other food safety standards. This position requires the ability to keep and maintain a clean and sanitary work environment. Executes all aspects of the role while following local, state, and federal guidelines for food preparation and safety.
Responsibilities
- Provides strong customer service in all aspects of cafe operations.
- Maintains a calm demeanor during periods of high volume or unusual events to keep operating to standard, and sets positive examples for the shift team.
- Anticipates customer and department needs by constantly evaluating the environment and customers for cues. Communicates information to the manager so that the team can respond as necessary to create a quality customer environment during each shift.
- Prepares quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
- Thoroughly follows health, safety, and sanitation guidelines for all products.
- Maintains a clean environment for food preparation.
- Acts as subject matter expert for the preparation of food and beverages.
- Builds key partnerships with store management and campus organizations for promotional opportunities, special events, and off-site sales opportunities.
- Initiates activities to adhere to established guidelines and promotional programs.
- Ensures merchandise is managed in accordance with company policies and management directives. Ensures pricing and inventory integrity and executes Home Office initiated markups and markdowns.
- Assists in efforts to ensure general store operational standards are achieved through daily activities (shipping/receiving, inventory, housekeeping, compliance with Health Department regulations, etc.).
- Partners with the Store Manager to execute promotions and sales, and ensure proper inventory levels based on sales and trends. Analyzes financial reports, processes purchase orders, and approves invoices.
- Other duties as assigned.
- 0-3 years of relevant experience
- High School Degree or equivalent
- Ability to safely operate food service equipment as necessary
- Ability to stand for up to two or more hours at any given time.
- Ability to safely operate coffee equipment as necessary
- Previous experience in a coffee shop, food service, cafe environment (preferred)
- Detail-orientation in performing accurate transactions
- Self-motivated and multi-tasks with minimal supervision
- Proactively meets both internal and external customer needs.
- Effective work methods and consistently meets commitments
- Effective communication skills-- clear, concise, and positive.
- A food handler certificate -- should include Food Service sanitation and safety as well as local requirements.
- Computer literacy desired
- Willingness to work a flexible schedule including evening and weekend hours.
- Ability to sit, stand, walk, climb, kneel and bend.
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Follett Corporation
Jan 07, 2025