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Manage key accounts. Lead corporate-wide efforts to develop efficient and effective processes that enable VSP to service both the customer and serve the organization's strategic initiatives. Act as expert advisor and liaison on client service and marketing-related projects and issues. Collaborate with account team and internal business partners on strategies that drive growth and strengthen account relationships.
Utilize market knowledge, research, and direct customer input to identify current and future customer requirements ensuring expectations are defined, understood, and integrated into product and/or service offerings
Act as primary conduit for strategic marketing initiatives by promoting the value of Eyefinity products to key accounts through satisfaction results, service performance results, technology advancements, and quality or production advancements
Develop solutions that meet key account needs and fit within the organization's products and processes
Develop and maintain relationships with clients to identify and address requirements as they relate to the organization's products and service offerings
Function as primary service contact to achieve and maintain high satisfaction levels and ensure client retention; document-specific account requirements and work back with Product Management team for inclusion in product roadmap
Participate in and facilitate key account meetings
Develop and manage the implementation process to ensure key accounts are implemented according to requirements and performance standards; work with internal business partners to address custom key account requirements; ensure account requirements are documented and communicated
Proactively monitor key accounts to identify problematic issues; escalate client issues to the appropriate business partners and drive solutions as needed
Job Specifications
Typically has the following skills or abilities:
Bachelor's degree in Business Administration or related field or equivalent experience
2+ years of account management experience
In-depth understanding of software and/or optical industry
Demonstrated expertise with all VSP Vision products and services
Strong leadership and communication skills with ability to influence business partners and effectively partner with senior-level management
Ability to manage multiple concurrent account implementations and business issues
Strong understanding of VSP Vision business objectives and the business environment
Proven ability to adapt to change quickly and work effectively within an agile environment
Skill to target communication to audiences including VSP management and outside organizations
Proven problem identification and solving capabilities
Ability to travel 25%-50% of time
Preferred Skills
Collaborate with sales and sales operations leadership to drive initiatives that are directly tied to sales and sales operations goals. Effectively facilitate training of customer facing software and programs to targeted list of clientele identified based on generated lists. Provide post-implementation support, such as problem resolution, adjustments to new procedures, and change management Exceptional listener and communicator who effectively conveys information verbally and in writing Innovative problem-solver who can generate workable solutions and resolve problems Highly motivated self-starter who takes initiative with minimal supervision Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Resourceful team player who excels at building trusting relationships with customers and colleagues. Solid working knowledge of MS Office, PowerPoint, Word, and Excel #LI-REMOTE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, pleaseclick here.
Salary Ranges: $58,656.00 - $92,328.00
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
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VSP Global
Jan 04, 2025