Customer Success Manager

PowerSchool Group, LLC
life insurance, parental leave, paid time off, tuition reimbursement, 401(k)
United States
Jan 16, 2025
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Learn More Get a Demo Demo Parents & Students Support Search Login Get a DemoDemo QUICK LINKS Log In Parent, Student Resource Center Contact Us Request Demo Customer Success Manager Success 2024-49334 Remote - US Apply View All Jobs View All Remote Jobs Overview At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you're joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Team Overview Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers. The Customer Success Manager holds a pivotal role at PowerSchool, championing our customers' needs. This position demands a strong sense of personal accountability, a commitment to going above and beyond, and a collaborative mindset to deliver excellence to our customers. Reporting to the Manager, Customer Success, the Customer Success Manager serves as the dedicated PowerSchool professional overseeing value delivery for our customer through PowerSchool's acclaimed K-12 software solutions. We are seeking an individual who can effectively collaborate with customers and internal teams, fostering stronger relationships and driving product adoption through the initiatives such as Success Planning, Executive Business Reviews (EBRs), Impact calls. The role is strategically crafted to enhance customer retention through proactive customer engagement. As a Customer Success Manager at PowerSchool, the ideal candidate is a focused and organized self-starter capable of independent work within a collaborative team environment. Responsibilities The Customer Success team focuses on ensuring customers achieve their desired outcomes with our products through satisfaction, retention, and growth. Your day-to-day role will consist of: Cultivate and nurture strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool Collaborate with customers to maximize the adoption and utilization of PowerSchool products, ensuring they derive maximum value from our solutions Develop and implement tailored Success Plans for strategic customers, aligning their goals with PowerSchool's solutions to drive mutual success Conduct regular EBRs to review overall relationship health, address challenges, and identify opportunities for enhancement. Work closely with internal teams, including Sales, Support, Professional Services, and Product to ensure value delivery for customers. Proactivelylead discussions with internal stakeholders tomitigate risk and improve the overallhealth of thecustomerrelationship. Act as a customer advocate within PowerSchool, providing insights and feedback to contribute to the continuous improvement of our products and services. Strategize on renewals working closely with the rest of the Account Team Effectivelyforecast customer healthandrisk of attrition. Collaborate with sales teams to ensure growth attainment and increased footprint Qualifications Minimum Qualifications 5 years' prior experience in a Customer Success, Account Management, or technical support role . Bachelor's degree or equivalent, or equivalent years of relevant work experience. Attention to detail and a strong bias for action Strategic thinking with the ability to align solutions to customer goals. Proficient in Microsoft Office suite Mastery level of deliveringdifficult messages when necessary Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes Preferred Qualifications Salesforce experience preferred Understanding of K-12 education systems and technology preferred Software-as-a-service (SaaS) experience preferred Associate's degree or equivalent work experience Compensation & Benefits Compensation & Benefits PowerSchool offers the following benefits: Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D) Flexible Spending Accounts Health Savings Accounts with Company contribution Short-Term Disability and Long-Term Disability Comprehensive 401(k) plan with Company match Generous Parental Leave Unrestricted paid time off (known as Discretionary Time Off - DTO) Wellness Program, including ClassPass & Employee Assistance Program Tuition Reimbursement Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage A reasonable estimate of the base compensation range for this position is $58,700 - $75,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters. EEO Commitment EEO Commitment PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com. 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