Recreation Assistant (Part-Time) - Joe Farmer Recreation Center

• People First-Giving priority to others
• Respect- Treating others with courtesy and dignity
• Integrity- Serving with honesty, trust and hard work
• Deliver- Following through on commitments while exceeding expectations
• Excel- Creating an innovative and improving work environment

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Responsible for setting up and breaking down activity rooms for weekly events which includes setting up and moving tables, lifting chairs from stacks and moving chairs throughout the room.
• Provides customer service by greeting members, answering and directing phone calls, providing facility information, including class schedules, hours of operation and policies, distributing equipment, supervising member activities inside facility and on outings and by answering member questions and concerns.
• Registers citizens for classes, activities by operating membership software, entering data, taking payments, filing records and providing members with pertinent information regarding the facility and registration.
• Processes POS transactions by operating ACTIVE Software, entering and recording sales transactions and taking payments.
• Registers citizens for membership by operating ACTIVE software, ensuring necessary paperwork is completed and filed, entering information into computer system and accepting payments.
• Assists in opening and closing facilities duties, accounting for cash levels and printing reports for reconciliation of check/cash levels and record of daily transactions.
• Maintains facility, interior and exterior, by reporting complaints and problems, making calls for repair, handling customer complaints where appropriate, identifying current risk and forecasting potential problems.
• Provides various administrative services by ensuring safety in facility, assisting with development of brochures, signs and other marketing tools, maintaining adequate levels of supplies and marketing tools, assisting with special events and providing clerical based services.

Education & Experience
Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• High School diploma or equivalent with no prior relevant work experience.

Other combinations of education and experience may be considered.

• Valid Texas Class C Drivers License.
• First Aid/CPR Certification or ability to obtain within ninety (90) days of employment.

• Ability to work primarily Monday through Friday, 1pm to 5pm.

Knowledge of:

• Basic principles of customer service and public interaction.
• Recreation facility operations, programs, and membership procedures.
• Point-of-sale (POS) and registration software (e.g., ACTIVE Net).
• Cash handling, daily reconciliation, and reporting procedures.
• General safety standards and risk awareness in public facilities.
• Basic administrative tasks and marketing material preparation.
• Facility setup standards for events, classes, and recreational activities.

• Providing friendly, professional, and efficient customer service.
• Registering participants for programs and memberships using computer systems.
• Handling payments accurately and processing POS transactions.
• Performing opening and closing facility procedures, including cash reconciliation.
• Setting up and breaking down equipment for events and activities.
• Communicating clearly and courteously with patrons, coworkers, and supervisors.
• Maintaining facility cleanliness and reporting maintenance needs.
• Assisting with clerical tasks, promotional materials, and special events.
• Managing time effectively while balancing multiple front-desk responsibilities.

Physical Demands / Work Environment:

This list is intended to describe the general nature and level of work being performed; it does not address the potential for accommodation.

• Work is primarily performed indoors in a recreation facility, with occasional outdoor assignments.
• Frequent sitting with occasional standing, walking, bending, reaching, and kneeling.
• Use of hands for computer and equipment operation.
• Visual and auditory ability to read printed materials and computer screens and to observe activities and communicate clearly.
• Ability to lift up to 10 lbs. occasionally or negligible weights frequently.
• Exposure to varying temperatures, noise levels, and public interaction.
• Required to work Monday through Friday with afternoon and evening hours as assigned.