ServiceNow Application Developer

#CA-FT

The ServiceNow application developer is a staff position, working under the direction of the ServiceNow Platform Manager. The individual will work closely with business analyst, business stakeholders, IT partners, and project members to understand requirements and deliver solutions that streamline processes, enhance productivity, and support major product lines such as, but not limited to, IT Service Management (ITSM), IT Operations management (ITOM), Strategic Portfolio Management (SPM), and other ServiceNow product lines. The incumbent will be responsible for configuring ServiceNow applications, developing workflows, and scripting automation where necessary. The ideal candidate has strong experience in ServiceNow development, including scripting, scoped app development, and integrations with other enterprise systems.

Apply By Date: December 16, 2024 at 11:59pm. Interviews and recruitment process may occur at any time.

For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position.

Minimum Qualifications

• Bachelor's degree in related area and/or equivalent experience/training
• Extensive years working as a ServiceNow developer
• Experience as a developer implementing a ServiceNow product such as ITSM, ITOM, SPM, HCLS, etc.
• Experience working in a project using waterfall and/or the agile methodology.
• Extensive years of experience on the ServiceNow platform and the use of tables, forms, lists, and related structures.
• 2 + years of experience as a system administrator on the ServiceNow platform supporting day to day maintenance and yearly upgrades
• Familiar with the technical aspects of the ServiceNow platform, including tables, forms, lists, and related structures.
• Superb technical skills with installation, configuring, and management of the ServiceNow platform and applications.
• JavaScript programming experience.
• Experience performing analysis and troubleshooting technical issues.
• Infrastructure and Application development experience, baseline support experience, demonstrated customer communication skills, and excellent interpersonal communications.
• Working knowledge of system technologies, such as WMI, SNMP, TCPIP, and Shell, for setting up device discovery for the ServiceNow CMDB.

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified System Administrator (CSA)
• Previous experience with IT Service Management deployment or initiatives would be beneficial.
• Good team leadership and management skills.
• ITIL Foundation certified or equivalent experience.
• Experience with Project Lifecycle Methodology's.
• Experience developing and supporting tools and/or applications.
• Experience working with RBDMS and creating advanced SQL.
• Excellent knowledge of database concepts.
• Excellent debugging, problem solving and testing skills are imperative, and the incumbent must be a good team player and able to work with little direction, provide work estimates and deliver challenging, complex, stable, and maintainable projects on schedule.
• Excellent analytical skills to develop and/or comprehend complex technical, statistical, and clinical research and fiscal information; ability to absorb information to make timely and sound decisions.
• Experienced in working in a collaborative environment; and experienced with team leadership/direction.
• Demonstrated experience in creating and presenting oral and written material to small and large groups.
• Demonstrated ability to work independently utilizing organizational skills necessary to set and meet deadlines.
• Experience planning, organize, direct and coordinate training sessions.
• Experience working in a changing environment and handling multiple large complex projects and tasks efficiently.
• Experience performing statistical analyses and present data in clear and concise report format.
• Experience using logic and flow diagrams to describe the functional processes of a system that both end users, as well as programmers can understand.
• Comprehensive understanding of the capabilities, limitations and challenges of computer hardware/software applications and integration of multiple systems.
• Ability to participate in the composition, submittal and scoring of RFQs, RFIs and RFPs inclusive of vendor demonstrations and final selection process.
• Ability to integrate UCDHS goals, objectives, commitments and projections within a service-oriented health care environment.
• Analytical skills required to effectively understand complex networks; to manage administrative and fiscal information; and to comprehend such information to make timely and sound decisions.
• Planning skills to analyze goals and objectives based on current and potential developmental projects; to make accurate short-and long-term projections; to establish resource requirements; and to secure potential funding to meet requirements.
• Excellent organizational skills to determine and prioritize workload to enable timely completion of tasks.
• Ability to work effectively and independently under pressure with minimum direction.
• Excellent interpersonal and communication skills.
• Ability to express ideas assertively, clearly and concisely both verbally and in writing.
• Ability to exercise tact and diplomacy in dealing with others to secure necessary information and cooperation from an audience of diverse background.
• Experience dealing with highly confidential, secured, and financial matters.
• Experience developing meeting agendas and facilitate meetings.
• Experience managing medium to large complex projects from inception to completion.
• Experienced in project management within a Healthcare environment.
• Experience utilizing various software tools such as Microsoft Project, Word, Excel, PowerPoint, and Visio.

Key Responsibilities

• 60% - SYSTEM ADMINISTRATION AND APPLICATION DEVELOPMENT
  
  
• 20% - BUSINESS SYSTEMS ANALYSIS AND DESIGN
  
  
• 20% - APPLICATION SUPPORT AND MAINTENANCE
  
  

Department Overview

The Service Technology Unit is a team within Client Services & Platforms under the division of Information Technology and responsible for implementing and supporting products and applications within the ServiceNow Platform at UC Davis Health. The Service Technology Unit is dedicated to improving the efficiency, effectiveness, and quality of IT healthcare services by providing world-class support and innovative solutions through the ServiceNow platform.

POSITION INFORMATION

• Salary or Pay Range: $7,666.67 - $14,333.33
• Salary Frequency: Monthly
• Salary Grade: Grade 24
• UC Job Title: APPLICATIONS PROGR 4
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift Hours: Monday - Friday
• Location: UCDHAS Building (HSP165)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• Hybrid/Remote/Onsite: This position is hybrid (mix of on-site and remote work)
• This position is not an H-1B visa opportunity.

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

On occasion, and with advanced notice, the role will be part of an afterhours on-call rotation.

Special Requirements

• This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
• This offer is contingent upon your successful completion of an Employment Misconduct Disclosure review where you will be required to disclose any final administrative or judicial decisions within the last seven years determining that you committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere