Communications Clerk, LEAP

Applications due by November 29, 2024

Goodwill of Colorado

Job Description

Pay: $15.50/hour

This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Monday - Friday, 8:00am - 4:30pm

This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate.

Remote Opportunity: Upon completion of training and Supervisor approval, remote work option may be available **Must reside in the state of Colorado**

JOB SUMMARY:

The Communications Clerk, LEAP is a temporary position working within LEAP (Colorado Low-income Energy Assistance Program) to perform the communication requirements for program operations for all inquiries regarding LEAP via call center, email helpdesk, fax, and telephonic downloads.

ESSENTIAL FUNCTIONS:

LEAP Program Support:

• The Communications Clerk will develop a thorough working knowledge of LEAP and complete all required training in order to support the program and other LEAP staff departments.
• Explain eligibility criteria to applicants and agencies, answer main LEAP phone line, transfer calls, transmit messages, retrieve messages, and return calls.
• Researching applicant inquiries emails through the LEAP HELP desk. Collecting, date stamping all documents received via email, fax and telephonic downloads to distribute all documentation to the proper locations.
• Perform other job duties as assigned by Call Center Team Lead, Email Team Lead, Communications Supervisor and Quality, Communications and Contracts Manager.

LEAP Program Processing:

• The Communications Clerk will provide technical and/or clerical support when needed, on the state computer system, Salesforce, while always assuring applicant confidentiality.

Relationship Management:

• The Communications Clerk is responsible for establishing and maintaining a positive and professional relationship with all customers, vendors, clients, and human services agencies presenting a positive image of the company.
• The Communications Clerk will attend meetings with Goodwill of Colorado and the Colorado Department of Human Services that are deemed necessary.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High school diploma or equivalent is preferred.

Experience:

• A minimum of two (2) years of customer service, clerical and administrative experience in an office or remote environment.

Other:

• The Communications Clerk will demonstrate proficiency in computer use, math skills and ability to accurately type 30 words per minute.
• Excellent written and verbal communication skills and demonstrate the ability to interact with various types of internal and external applicants and agencies in a high stress environment.
• Conduct oneself in a professional manner and maintain a professional appearance that enhances the firm's reputation.
• Maintain accurate records, multi-task and be detailed oriented.
• Overtime and weekend hours may be required.
• As a role that handles very confidential information the incumbent applicant may be disqualified if they have a criminal record for illegal drug use or sale, financial fraud, identity theft, physical abuse, crimes involving violence and/or theft. We do consider the specifics of the offense, including how long ago the offense took place*.

* Pursuant to C.R.S. *27-90-111 and CDHS Policy VI-2.4, any independent contractor, and its agent(s), who is designated by the Executive Director or the Executive Director's designee to be a contracting employee under C.R.S. *27-90-111, who has direct contact with vulnerable persons in a state-operated facility, or who provides state-funded services that involve direct contact with vulnerable persons in the vulnerable person's home or residence, shall:

i. submit to and successfully pass a criminal background check, and

ii. report any arrests, charges, or summonses for any disqualifying offense as specified by

C.R.S. *27-90-111 to the State.

Any Contractor or its agent(s), who does not comply with C.R.S. *27-90-111 and CDHS

Policy VI-2.4, may, at the sole discretion of the State, be suspended or terminated.

*Per contract requirements with vehicle insurance provider: Qualified candidates must be 21 years of age and have no major traffic violations for previous 3 years (for driving/insurance purposes). Must have reliable transportation; must also be able to operate company vehicle.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 295 - Communications Clerk, LEAP Dept Number: 5375

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - FREQUENTLY

Light: 14 lbs & under - FREQUENTLY

CARRYING:

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:

Above Shoulder - FREQUENTLY

At Shoulder - FREQUENTLY

Below Shoulder - FREQUENTLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - NEVER

HEARING - CONTINUOUSLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - CONTINUOUSLY

Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - CONTINUOUSLY

WALKING - CONTINUOUSLY

STANDING - CONTINUOUSLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe - Driving