Position Information
| Posting Number |
PG194742TM |
| Position Number |
48SM30 |
| Position Type |
Temporary |
| Essential Job Duties |
The HR Service Center Specialist provides front-line customer service to individuals (including employees and faculty as well as external customers) who contact HR for assistance including assisting newly-hired employees/customers completing Form I-9. This position greets customers warmly, identifies customer question(s) and underlying needs. If the customer needs to complete an I-9, the Specialist identifies the appropriate employee record in the University's electronic I-9 system (I-9 Guardian by LawLogix), reviews appropriate identification documents provided by the employee corresponding to federal requirements, and assists the new employee in accurately completing the I-9 form electronically.
The work will be fast-paced at times with new customers often immediately following preceding customers at times. As part of the HR Service Center, may take on additional duties/responsibilities to support the HR Service Center or other
UHR operations as needed.
Note: This is a customer-facing role and will be working in proximity to customers on a daily basis. The position entails work that must be completed onsite between 8:00am - 5:00pm Monday through Friday. Remote/hybrid schedules are not available; but will consider regular part-time schedules if necessary.
|
| Is Time Limited |
No |
| If Yes, Appointment Length |
|
Department Information
| Job City & State |
Raleigh, NC |
| Department |
|
System Information
| Classification Title |
Temporary-Clerical |
| Working Title |
UTS Temporary I-9 Specialist at NC State |
Requirements and Preferences
| Work Schedule |
Monday - Friday, 8 am - 5 pm, 40 hours per week. |
| Other Work/Responsibilities |
|
| Minimum Experience/Education |
- Strong customer service and communication skills, and must be able to express oneself clearly and concisely in oral and written form to a wide variety of customers with varied communication styles.
- Ability to handle a high volume of work with accuracy and attention to detail.
- Ability to use general computer/office technology such as PC/laptop, email/Gmail, webcams, scanners, and calendars. Technical aptitude and ability, especially the ability to quickly learn and independently use complex software applications/systems such as I-9 Guardian, and PeopleSoft HRIS.
- Ability to multitask effectively. A track record of reliability and dependability with the demonstrated ability to consistently work set schedules.
- Ability to work effectively and collaboratively in a team-oriented operation/environment.
|
| Department Required Skills |
- Strong customer service and communication skills, and must be able to express oneself clearly and concisely in oral and written form to a wide variety of customers with varied communication styles.
- Ability to handle a high volume of work with accuracy and attention to detail.
- Ability to use general computer/office technology such as PC/laptop, email/Gmail, webcams, scanners, and calendars. Technical aptitude and ability, especially the ability to quickly learn and independently use complex software applications/systems such as I-9 Guardian, and PeopleSoft HRIS.
- Ability to multitask effectively. A track record of reliability and dependability with the demonstrated ability to consistently work set schedules.
- Ability to work effectively and collaboratively in a team-oriented operation/environment.
|
| Preferred Years Experience, Skills, Training, Education |
Previous experience completing, auditing, and correcting I-9 forms
Direct prior experience using the I-9 Guardian electronic I-9 system.
Prior experience with ServiceNow HR portal
|
| Required License or Certification |
N/A |
| Valid NC Driver's License required? |
No |
| Commercial Driver's License Required? |
No |
Recruitment Details
| Anticipated Hiring Range |
$19.00 per hour |
Applicant Information
| Quick Link |
https://jobs.ncsu.edu/postings/211376 |
| AA/EEO |
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. |
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North Carolina State University
$19.00 per hour
Nov 25, 2024