Customer Account Team Lead - Remote

Herc Rentals
$26.00 - $29.00 / hr
life insurance, parental leave, paid time off, sick time, tuition reimbursement, 401(k)
United States, Florida, Bonita Springs
27500 Riverview Center Boulevard (Show on map)
Nov 25, 2024
If you are currently an employee of Herc Rentals, please apply using this link: *Herc Employee Career Portal* Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of September 30, 2024. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 439 locations and has approximately 7,700 employees in North America. Job Purpose Customer Account Team Lead, Special Services ensures that the best collection effort is expended on customer accounts to maximize cash collections and minimize Days Sales Outstanding "DSO". This position reports directly to the Customer Account Manager and primary focus is to manage accounts assigned and as well provide escalation support for the other members of your team. This role has delegated duties such as training and mentoring teams to meet/exceed departmental objectives. Solid B2B collections experience is needed as well as excellent customer service, negotiation skills and attention to detail are required to help promote long-term business relationships with our customers and Internal Business Partners. What you will do... Assist Customer Account Manager in training and mentoring teams to drive efficiencies in processes. Solve delinquencies on more Complex Accounts involving high dollar volume and higher risk accounts. Proactively initiate escalated customer contacts to reduce open Accounts Receivable. Build and maintain relationships with Internal Sales Management Teams and External customers Provide support to team members to maintain awareness of target KPIs. Utilize appropriate judgment in processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment. Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial position of customers. Assist with on-boarding of new customer contracts and documentation of special handling accounts. Assist in projects, process improvements, and other collection related tasks as identified by management. Work with National Account Managers, District Managers, and RVP on delinquent accounts Prepare monthly write off file for customers that must be submitted to third party agencies Requirements 4+ years' experience managing collection portfolios Proven leadership skills Skills Team Leadership and Development Professional Telephone Etiquette Advance Microsoft Excel and Word Strong Sense of Urgency and Customer Focus Skilled in both Verbal and Written Communication Organizational and Time Management Skills Ability to work with minimal supervision and think logically & constructively Creative Problem Solver Compensation Data $26 - $29 per hour Req #: 61162 Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. Keeping you healthy Medical, Dental, and Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line Healthy Pregnancy Program Tobacco Cessation Program Weight Loss Program Building Your Financial Future 401(k) plan with company match Employee Stock Purchase Program Life & Work Harmony Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave. Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Auto & Home Insurance Discounts Protecting You & Your Family Company Paid Life Insurance Supplemental Life Insurance Accidental Death & Dismemberment Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Accident Insurance Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.